Forever 21 offers a mix of shopping experiences, with many customers enjoying the variety of clothing and sales, especially during clearance events where deals like $10 jeans can be found. The store is noted for its clean environment and funky styles. Customer service varies; some shoppers have had fantastic interactions with friendly staff, who are described as welcoming and helpful. However, not all visitors received the same attention, with some noting a lack of greetings or assistance. A concern has been raised about security tags damaging clothing, leaving small holes after removal, which can be disappointing for shoppers. Overall, while there are areas for improvement, many customers appreciate the energy and selection at Forever 21 and express willingness to return.
Had the best experience today with Brandy! She is an Angel! She was so friendly, welcoming, patient, and extremely helpful. My husband and I really appreciated her impeccable customer service. The other ladies working there were very helpful as well. I will definitely be back.
September 2023
Love love love especially when they have there end of year clearance cannot go wrong w 10$ jeans and yes I know there not that great of material of believe me hand wash gentle cycle and hang dry they will last a long time
April 2023
It was clean and a funky variety of clothing. No one greeted us, and it was not busy at all. They saw me but never said hello and if I needed help finding anything. I do like when friendly staff acknowledge the guests/customers.
