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“Went to BoA to withdraw some money for a home project and went inside to see a teller. There is a guy at the Customer Service desk, but he just stared at me. Some other BoA offer help or a small greeting. Good thing on a weekday afternoon, there was a small line and 4 tellers. Things moved pretty fast and the teller was really nice! He gave me some tips on how the new debit card can now be "tapped." It's not only via swipe or chip anymore!”
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“US Bank consultants in Montebello, ALI and Raven, were fantastic! I came when the bank system went down and many customers understandably were very upset. Ali was calm and figured out how to complete my tasks despite the computer system being down (since he knew it was hard for me to take more time out of work). Raven saw Ali needing ideas and she jumped in to assist. Ali and Raven demonstrated sincere care for their clients. This is the customer service that other businesses need to emulate for them to stay in business. Great job, Ali and Raven!”