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June 2024 by Rina Lopez
Went in for new service with verizon. The man that “helped” me added about $40 of services & perks WITHOUT my permission. Double check your receipts before you leave the store and get an updated receipt if they “cancel” those services while you are there. He said he would remove them while he activated our phones. He didn’t. I’ve had to call Verizon customer service twice now each call taking about an hour because they can’t remove this or that service. Very poor customer service. Verizon, do better.
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June 2024 by sharon A
I don’t remember the male employee’s name. I visited to change my number. I was picky about finding a good number, but he was so sincere and kind as if it was his job and changed the number after trying more than 30 times.
I was sorry and thankful. I recommend this place, it will help you as if it were your job.
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May 2024 by Blue Dreamer
Show out to Ulises store manager, to helping me out with my Verizon account and device.
Great service ?.
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February 2024 by Ed G.
They disconnected all 4 of our family phones and now I have to connect with Verizon using my neighbors cell phone to establish a phone call with them or anyone else and now I have been told that I have to wait 24 hours till I get my new numbers cause they couldn't port over my old numbers over so all my contacts and my families contacts and anything else my family and I need to call everyone to make sure they get our new numbers I shouldn't of left T-Mobile going Verizon is so much trouble, the pain and suffering is not worth it but now I am waiting for a agent to call me back so I can get my new numbers for my family and I. I am really upset and frustrated with Verizon
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February 2024 by Dominic P.
Came in at opening to replace damaged SIM card. They don't carry physical SIM cards. They looked through my phone and told me that my phone would not work with an eSIM. Drove across town to another Verizon. Waited for 45 minutes for service. They looked through my phone and fixed my issue with an eSIM. I told the rep what the Montebello rep told me about not being able to use the eSIM. Apparently- the corporate Montebello mall location doesn't bother to help much with issues like this. The Montebello mall location wasted my morning by having me drive across town to a location that already had a line- and the problem could have been solved in less than 15 min. Train your people better, Verizon
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January 2024 by Jessica
We just had the worst experience ever, don’t go to this location (montebello mall)costumer services is really bad, they get mad if you don’t get the account with them and also they are really rude..
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December 2023 by Ron R.
This is a corporate store in a big mall. We have only come here a few times for screen protector replacement, never for other services. Other Yelpers are correct that Kevin who works here offers excellent service and the other current employees are worthless. Many of the employees who worked here in the past were helpful and friendly. Not so any more. There were numerous employees in the store on our visit all milling around, talking, and playing with their devices and not helping other customers and only Kevin came up to us promptly and offered us excellent service. This store is in a big mall on the second floor. It is a busy mall with a big lot, so you may need to park far away and walk. The store moved locations in the mall in about the last 6-9 months, so if you have not been here for a while, then check the mall map to find the current location on the second floor. Try to get Kevin to help you or you may be doomed for the duration of your visit.
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December 2023 by Happy S.
WOW Kevin is amazing! He helped me on a better deal as well as handling everything with a smile:) He is extremely smart, friendly, professional and informative. I would recommend coming here! Kevin thank you for your patience and perfect customer service. Kudos to Verizon for hiring a great professional!
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October 2023 by Peter Tang
be careful with the shady rep. i was enrolled for "Verizon Home Device Protect" for a fee of $25/month without my knowledge.also enrolled in "apple one" for an addition $10/month without my knowledge.
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October 2023 by Peter T.
be careful with the shady rep. I came in to activate a phone and i was enrolled for "Verizon Home Device Protect" for a fee of $25/month without my knowledge. also enrolled in "apple one" for an addition $10/month without my knowledge. 10/26/23 what should we expect from my review being escalated to the appropriate team?
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October 2023 by Vicky C.
I love coming to this Verizon store because Kevin shows concern when my family and I come in to shop what we need ! Kevin helped me switch over my plan . He was so kind and helpful. He answered all of my questions and I had a ton! Even while he was busy he still was extremely professional and made sure to find the right answers to the questions that I had. I'm a little older and he made sure I understood everything. You don't know how much that means! Please pass along his name and praise him. I am so impressed by his top- notch customer service! I am really grateful to him! Will definitely refer all my friends and family to Kevin !!!
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August 2023 by AR CALI
I just picked up a Google pixel 7 phone. The customer service provided by Francisco this passed Sunday was great. I had to return to the store on Thursday to have some questions I had cleared up. Xavier took the time to help me with my new phone great job brother. Thank you Verizon for a providing an excellent product and knowledgeable employees.
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July 2023 by J. F. Martinez
Most of them are nice. The last experience I had a long-haired female had an attitude. I dont know why employees have such poor social skills
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July 2023 by Robert Delatorre
Very helpful
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July 2023 by Micaiah Yap
Worst customer service ever received
