Verizon offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the Montebello store for personalized assistance or conveniently shop online, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. Many reviews highlight the excellent customer service provided by the staff. Kevin is frequently praised for being friendly, professional, and knowledgeable, often going above and beyond to help customers with their plans and devices. He takes the time to ensure customers understand their options, making them feel valued and appreciated. Other employees, like Francisco and Xavier, also receive commendation for their helpfulness and ability to answer questions efficiently. However, there is mention of an occasional negative experience with staff attitudes, indicating some variability in customer service. Overall, Verizon’s commitment to quality service and knowledgeable employees makes it a recommended choice for mobile and internet needs.
Came because my phone broke, expected to wait for hours but David helped right away and got me squared away. Scheduled my repair apt and even got me a monthly discount of 20$ on my monthly bill. Thank you again David!
August 2025
Visited for tech support on a couple of minor issues with cell phone. Greeted at door by friendly staff member. Gave very pleasant and competent service. Solved our problems quickly and professionally.
February 2025
Alexander and Xavier provided excellent customer support and assistance. While the process took a little longer than expected, it was still a positive experience overall.
