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August 2020 by Andy H.
The problem with Bank of America is that they are worthless when there is a problem - even those caused by them. Calling customer service is equivalent to having a discussion with a houseplant. Other than reading out information that is available online, they have no authority to actually fix anything.
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December 2019 by Charles Potter
Great bank to go to especially the one in Monterey. Never busy and always willing to help.
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January 2019 by G M.
There are never enough tellers in any of the Bank of America branches. When I've asked about this problem, I'm told the bank wants customers to use the ATMs for their banking needs. The branches only want to have two tellers per location. I've been in so many of their branches when I've needed to speak to a teller and there have been lines of ten to fifteen people waiting. In one branch, a lady starting screaming for a manager to notice the lines and do something about it!' What makes it worse is that while customers are waiting in line for service, there are five or six people sitting at desks working on their computers. Couldn't at least one of them stand up and actually start helping waiting customers? Or is that beneath them? I've been told, "that's the future of banking at Bank of America". I've told them that future will not include me as a customer. It's pretty pitiful.
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October 2017 by Kelita Smith
Somewhere, I have heard that doing the same thing over and over, while continuing to expect a different outcome is the definition of crazy. Today, I tried to open a simple checking account, but banking is always a bummer, no exceptions. Not ready to open more than one account as Helen insisted, I left remembering the $700. settlement Wells Fargo paid me in June. They pushed me to open more accounts too.
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May 2014 by Ashley W.
The personal bankers, Helen & Diana took stellar care of my hubby and I while we were changing around our account information. I had a small snafu with my debit card working thereafter and they again took stellar care of me and got me all fixed up!
