CVS is a well-known pharmacy and retail chain that serves the Monterey area. While the store is generally large and well-stocked, with convenient features like self-checkout and a drive-through pharmacy, some aspects of the customer experience could use improvement. The staff is described as having varying levels of helpfulness, with some employees praised for their excellent customer service and others needing to be more attentive to customer needs. The store's cleanliness is also noted as an area that could use attention. One significant issue raised is the prolonged unavailability of the store's bathroom, which has been out of order for two years, posing a particular challenge for older customers. Overall, the reviews paint a mixed picture of CVS in Monterey, with the store's strengths in product selection and convenient features balanced by inconsistent staff performance and maintenance concerns. Customers seem to have a range of experiences, with some finding the store to be one of the best in the area and others encountering frustrations.
Convenient location and plenty of parking unlike the cvs over on Lighthouse. Not a lot of staff turnover, and they are helpful and keep the store clean and stocked. The pharmacy moves the line quickly. Seldom are the OTC items not in stock. Good solid store.
May 2026
The staff there are very nice and understanding even the manager that runs the store if something is wrong he fix it
May 2026
Love my reward discount. I shop and get all my medications here. The staff is very, very helpful and professional. I have been a CVS customer for almost 15 years.
