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April 2024 by Jen C.
Best Vibe. Instantly transports you to mountains or beach. Cool people and really great merchandise. Fun label and every teenager I know will proudly wear their stuff . And we know how picky they can be. But I'm an adult and love it too.
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April 2024 by Kristin O.
Excellent shop! great local staff. they guided us on where to try boogie boarding even suggesting it was too dangerous to go out yesterday. very friendly and knowledgeable people. great price! we'll be back!
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November 2023 by Marc W.
My son went to Monterey for Thanksgiving, he went to On The Beach Surf Shop the following day on Friday. He did some shopping for himself, and surprised me with some birthday presents from here. He gave them to me once he got back home, two of the clothing items or one size too small. I called on Monday morning to see if they had size 2 XL and a jacket and a T-shirt with the idea of exchanging. They had the jacket which was awesome. Unfortunately, the T-shirt brand doesn't make XXL in the T-shirt that I had. The Customer Service on the phone was genuinely very friendly, helpful and professional. There are more than happy to hold the merchandise or allow me to ship in my two items, and once received, would ship out the two on hold. I chose to drive down and wasn't sure if I'd go down on Tuesday or Wednesday. They were so reassuring and chill and said no worries in essence it'll be here on hold for you that made me feel very confident and reassured and not stressed about how long they would hold these items that I knew that I wanted. I just needed to get there to exchange them so I'm very grateful for the excellent helpful customer service centric culture that they have there. I called Tuesday morning and spoke with Clint. He's the store manager. He's a super nice guy very professional easy-going just has an overall great demeanor. I told him I might be coming that day possibly Wednesday and he was so reassuring. I also have some questions about the items I had on hold mainly the T-shirt because I decided if they didn't have the size I needed then I can get the size that my son wanted so he could have a cool T-shirt.lol. Clinton was so reassuring and said no worries. Look forward to meeting you and we're just super friendly and awesome. I ended up not going down that evening and the next morning I called and got Josh to update them that I was driving down on Wednesday and to confirm my stuff was on hold it was in again more reassurance. See you when you get here. Look forward to meeting you and just just great Customer Service and super genuine. I called while driving down and got Josh again. He was super friendly and helpful with a few questions I had and I just wanted to update them that I was going to be later than I had originally said that morning since they holding few items for exchange and super friendly and customer service centric. These are my takeaways from the phone calls with Clint and Josh both. When I got to the store, I was greeted with a genuine, friendly welcome. I ask for Josh. He was doing a task and unavailable and I got help from Clint and just like on the phone, he was super friendly, very genuine it's just who he is and he's bringing that into the workplace for on the beach surf shop. The overall culture in the store in addition to the individual employees that work there has a great vibe, a team, camaraderie energy, I observed, while being in the store. So Clint helped me initially and then went on lunch, and Josh helped me, while at the store, I asked my son if he wanted anything via text and he said "oh there are these pants that I saw but I didn't buy them". He wasn't sure the exact brand he didn't have pictures, so this began a hunt, they took the time to look in the computer to see which two pants he did buy on his previous visit Friday and what size because I didn't know and my son was busy and couldn't talk on the phone so I sent pics of possible pants, doing this was made possible because of the efforts of Josh helping me taking bits of information both known and probable to figure out which pants he'd seen week before and wanted like the hybrid tech pants of which there were several types. Lol. My son did like the olive green but again communication was very limited because he was busy but I was determined to make the best informed possible choice of the right hybrid, technical pants that he wanted. Josh was helping me figure this out and he was super patient, kind and helpful just a rockstar he
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November 2023 by Michael Z.
Mike McDaniel was very helpful courteous and informative. Beautifully merchandised store Great selection
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November 2023 by Shane M.
Kelly and staff were super helpful getting my old skateboard working again. They installed new cushions for my Independent trucks. My 45 year old skateboard is ready to ride again! They have an amazing collection of clothes, skateboards, surfboards, and everything you need to enjoy beach life. The staff is friendly and very helpful.
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November 2023 by Jack L.
just visited for the first time great customer very responsive and helped me a new deck i even met the owner what guy i'll be back anytime i'm in cali highly recommend!!!
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August 2023 by Jacob White
Rented a couple boards and wetsuits, got some great local surf tips, 5/5 stars this place is great!!! There's also lots of cool swag and gear to browse. Definitely hit this place up for rentals and some cool souvenirs
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August 2023 by sandy muhlestein
We visit On The Beach every time we come to Monterey. The staff is super friendly, helpful and really know their stuff when it comes to skating, surfing, everything. Kelly, the owner always takes the time to talk to us too. If your in the area and your looking to buy or rent some stuff, visit them!!!!!
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August 2023 by Marcia Force
A quick Google search when we arrived in town and voila, a perfect find! This was a fully stocked, great selection, and friendly surf shop within walking distance of our stay. They were very helpful and we found just what we were looking for.
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August 2023 by Unky IVV
Staff was awesome we were on a vacation here me and my friends got new stuff on our skateboards and they even put it on there for you would highly recommend!
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June 2023 by Ludvig Urbye Myhre
Came in to rent just as they opened up for the morning, they were very helpful, efficient and kind. Even gave us some good tips on where to surf that day! Our phones were unfortunately stolen while we were surfing, but the help from the surf shop employees as well as very helpful directions to the police department helped us to find our phones again!
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May 2023 by Aaron N.
Went in to get a rash guard and the help was good . Wish I wasn't on budget because I wanted to spend some cash at this shop . Will be back soon . Nothing bad to say about my experience.it was a pleasure
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April 2023 by Jeff V.
Beautiful and well equipped store with a wide range of stock in hard to find sizes. Mike and Jasmin were not only helpful but also a delight to talk to. A+ place
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April 2023 by Steve P.
Great people very knowledgeable. They have a good selection of boards and wetsuits. And they also recommended a great taqueria down the street!
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April 2023 by Tim K.
My daughter rented a board for our granddaughter. Simple and not too expensive. Staff was very helpful. And our granddaughter had a great time out on the waves in Carmel! Thanks!
