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March 2024 by Bambi Reile
The help I received from Martin with my art project. He was able to print what I needed quickly so I could get back to my instructor at asilomar. Thank you Martin for all your help this morning!
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December 2023 by Denis Ruiz
My delivery no matter either sending or receiving its always well managed. Plus staff is always polite and care.Ups got it all
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July 2023 by AllensFamily
For the last year, this has been our chosen UPS location. Though you can receive and send your packages just as you can at different locations and with similar companies; The grade of customer service is why I am writing. I have felt and witnessed on many occasions, the impatience and frustration towards customers from the owner “Chris” (I was told this is his name. Initially we introduced ourselves. And Chris responded with a stern stare and “How can I help you?”). We have brushed off this unwelcoming behaviors as having a bad day or overwhelmed by the customer lines. But, this Wednesday, I saw a struggling parent/customer who was verbalizing being new to Amazon returns and trying to email to print a label at this UPS location (which are services offered). You could see it in her eyes and her demeanor she was overwhelmed and embarrassed; almost paralyzed in movement. (It should be mentioned she had three children with one in a stroller that were being impatient. All the more in my opinion, for Chris to offer support to move them along kindly.) Chris didn’t offer any positive assistance rather sighed, glared and muttering under his breathe. Regretfully, I was rushing to the airport and could not provide the proper support she needed. However, I did take time to suggest going across the street to FEDex for supportive customer service to meet her need (print a label) and showed her how to send an email either to UPS or FEDex . She kindly insisted on wanting to give business to [Chris’s] location. And I heard her apologize and correct her children on numerous occasions. Disappointingly, her comments did NOT change Chris’s demeanor towards helpful support. It should be mentioned at this time, Chris was not busy, and the store was not crowded. I choose to support local businesses because of the local feel. For us kindness matters and we all are doing the best we can. Chris, If customer service is difficult to offer, my unsolicited suggestion is to step to the back and hire a friendlier employee or sell the business and look for something that brings you Great joy. To the parent, I hope you were able to complete your task and hugged those babies.In addition, I noticed other reviews here and other platforms comment on the strong cigarette odor at this location. In the past we had mentioned this to Chris (assuming an owner would like to know). Unfortunately, Chris gave another stern stare. Fortunately, there are other UPS locations and companies that offer the same services with a higher grade of customer service.
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June 2023 by Sam K.
Kayla was very patient and helpful. I, as a senior, who had several mini strokes needed much help. She was knowledgeable and kind. Martin, thanks for passing me off to her. You must have had a difficult day. She was the right person to assist .
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May 2023 by Lee Heard
Stole the contents of my packages
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April 2023 by Lacy Shannon
Best notary in town! Spent so much time with me making sure everything was accurate!
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February 2023 by Kyle Elizabeth W.
I required large posters IMMEDIATELY. UPS easily talked me through pricing in both color and B/w and emailing images process.Time? 10 minutes. My posters done and placed inside perfect plastic wrap protecting from these recent rain storms.Other places at least 24 hours to complete posters. Cheap? No. Project completed AND I won the project I was bidding on with the posters. Yay!
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February 2023 by John Vanjammin
Great service, Martin there was awesome helping with an issue with my package, much appreciated!!!
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January 2023 by Lori Robinson
The crew at the Lighthouse Avenue UPS have given me and the church I represent excellent service. They were patient and efficient as they created an outdoor banner and a brochure for us in a timely manner and at reasonable prices. I plan to continue to use this site in the future.
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January 2023 by Pauline T.
Fast and friendly, but the strong smell of cigarettes every time I go...and the fact that the guy wants to hold my phone to scan everytime... will cause me to drive to another one. I cannot stand the smell anymore :(
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October 2022 by Emily B.
I have had a good experience every single time I've came in this store. The 2 guys that work there are always nice and helpful!
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September 2022 by Marvin Walton
Very helpful and courteous. Martin helped us. So appreciative. We needed to have documents printed and faxed.Senior friendly establishment.
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March 2022 by Samuel C
Ponytail boy in there is rude
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November 2021 by Bryan Eren
The staff was very helpfull.
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July 2021 by Anthony Munoz
Always super fast and efficient Thanks guys