The UPS Store #3007 in Monterey provides a range of services including packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing. It is a locally owned and operated business located at Lighthouse & Irving, dedicated to helping customers with their needs. Customers appreciate the friendly and helpful staff, especially noting the expert handling of delicate items like art projects and artfully wrapping shipments at reasonable prices. The store also offers convenient services such as document shredding, with staff going the extra mile by assisting customers directly at their vehicles. Delivery services, whether sending or receiving packages, are well-managed, and the staff is consistently polite and caring. However, some reviews mention concerns about customer service, particularly from the owner, who is described as impatient and unfriendly at times. Instances include a customer witnessing a struggling parent trying to print a label and receiving little support, which was disappointing. There are also comments about a strong cigarette odor at the location, which has been previously reported. Despite these issues, many customers choose this store for its local feel and reliable services. Overall, while the store offers useful services and helpful staff, it could improve its customer service experience.
This place is awesome. The staff is as quick as can be. They are very attentive, helpful and kind. Definitely the best place for mailboxes and anything mail related. The folks at fedex just across the street are nowhere near as helpful nor are the folks at the local post offices. Martin is exceptional!
August 2025
The dude with the rockstar beard is a true rockstar. Give that guy a raise. Got my docs notarized, docs sent, and he helped a half dozen people at the same time.
July 2025
Very convenient and Martin is always fast, knowledgeable and friendly
