The Verizon store in Monterey provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an in-store appointment online, or place orders for pickup, delivery, or shipping. Customer experiences at this location can vary. Many reviews highlight exceptionally positive interactions with specific staff members, who are described as upbeat, helpful, patient, wonderful, and awesome. These employees provide great communication and customer service, working hard over multiple days to resolve complex issues, such as porting numbers from prior carriers, and ensuring continuity of help. Staff members are noted for addressing problems in a timely manner, offering all options clearly, and being straightforward about charges. While some customers report very easy processes like curbside pickup, others mention that resolutions can take longer than expected. There is an occasional mention of a staff member seeming rude. Long-time customers advise staying on top of your cell bill to check for incorrect charges. Overall, the store is a place where dedicated teams work diligently to settle customer issues.
The crew in Monterey worked hard to get my issues resolved. It took longer than expected, but Jacob finally pulled through and got me settled up. Thank you, Rod, Heather, Raymond, Jose, and especially Jacob. You guys are all awesome.
February 2024
Ordered a cell phone on the app. Used curbside pickup. While the process was very easy. I have been with verizion for almost 15 years. Stay on top of your cell bill for incorrect charges.
January 2024
Gavin from monterey version phone store , sat with me and addressed all of my phone issues in a timely manor he has stellar customer satisfaction
