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March 2024 by Edward Malick
Great selection of jewelry And prices. Shiela is amazing associate. She Help me find exactly what I needed.
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February 2024 by Dphenomenon Salazar
Shelajon was awesome ??
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January 2024 by Freddy
I have been a customer of Zales for quite some time, making multiple purchases and visiting the store for warranty checks and shopping. I decided to leave a review now due to the exceptional customer service I've received lately, particularly from Rita. She goes above and beyond, displaying extreme friendliness and impressive knowledge. Rita took the time to guide me through an extensive selection of rings when I was undecided about what to get for my wife. Thanks to her, I narrowed down my choices more than I thought possible. I am thrilled and impressed with the service, and because of Rita, I plan to continue my business with Zales. Every time I visit, I'll be asking for her specifically. I'm also eager to recommend Rita and Zales to my friends and family.
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December 2023 by Jonathan Young
Sheila truly made this purchasing experience wonderful! I felt great about my purchase and loved what we picked out for my fiancé.I will definitely come back again. Thank you again Sheila!
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December 2023 by Stuart Wolf
Hunter went out of his way to find the earrings my wife was looking for and had them shipped from a different store. Quality and price was better than their competitors at the mall. It was a good experience!
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October 2023 by jared walters
Just wanted to give a huge shout to this Zales location. Hunter was the one who helped me to find the perfect ring for my bride-to-be. Not only did he help find the ring that was in my price range but also made sure it was something beautiful. He really did a great job of making me not feel pressured, while also making sure I find the right ring. I would definitely recommend them not only for the great service but their warranty is unbeatable. Also want to give a shoutout to Shiela!
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July 2023 by Maribel Velasco
Very unpleasant experience, I had in Zales in del monte shopping center with the sales lady Soheila she chose to help another customer, when I was taking my many jewelry that I have purchased cause she was not making a sale with me, her coworker told her I was next and she said can you help her I will help the other customers hoping to make a sale!! Refused to help me.. So unprofessional and rude!! She made me feel very uncomfortable ? and made me cry of how upset she made me feel. I don’t think I am planned to go back..
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July 2023 by Jeremy Rodriguez
Was having difficulty completing a purchase online so went into the Monterey Zales store. Rite was quick to help and assisted me quickly.
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May 2023 by Tanae Gabot
I was helped by a wonderful woman, Rita. I felt completely comfortable asking questions, browsing for the perfect ring, and getting assistance with my purchase. I am 100% satisfied with my selection and so is my partner. We will be returning for further shopping in the near future. Thank you!!!For anyone interested in purchasing engagement rings, wedding bands, necklaces, or jewelry in general, take the time to look in Zales and their sister stores. Staff is great, friendly, and supportive of the customer. This is the experience I received and grateful for the guidance in a department I am not knowledgeable in.
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May 2023 by Bekah Fisher
Always so helpful and sweet! I will continue to come back! Best costumer service I have ever gotten!
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March 2023 by Edward
I used to size rings, so I know the process that when you size a ring down, no matter how many sizes, you simply cut the piece of gold out and solder the ends together. You’re actually losing gold when you size a ring down. They want to charge me for one size down on a very petite little band $185! It’s really sad to see such a rip off from such a long-history, reputable company like Zales. They’ve really lost it.
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February 2023 by Mr Mckoy
Spent 10 K Over priced and the service is not worth it as a African American customer who has worked in customer service and has spent more money in Zales in 20 years than most people have made in a year I lost my respect for Zales Stonesridge mall
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September 2022 by Daniil Privaltsev
Great customer service and hospitality
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March 2022 by Anti-American Politics A.
The ladies who work at this Del Monte Centre Zales are wonderful. They were very helpful explaining about earrings because I needed a pair with locking type of screw backs. They even cleaned my ring which is actually from another Zales store and they gift wrapped the little earring box. The customer service was beyond outstanding and I would definitely recommend this location and jewelery store.
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January 2022 by Savina Haas
I’ve bought lot of jewelry from them over the years and the employees and manager alike are the sweetest and make the shopping experience very memorable!!Not only that, the store barely has any turn over because the amazing ladies there have been working there for years and always remember us and give us a very personable experience… amazing store with amazing employees and of course beautiful products. Thank you!!
