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March 2024 by Hicks J.
About four months ago, I planned a trip overseas and decided I needed a few things for my trip. I decided Macy's would fill the need. I first looked at some men's clothing and then went to men's fragrances. I was helped by a sales associate by the name of Elizabeth H. who greeted me with a very genuine smile. She was friendly, energetic, knowledgeable and efficient. I have worked in sales for many years and understand that building relationships with customers is very important. That's the first impression I got from Liz, and the fragrance department as a whole. Not only did Liz help me with choosing a fragrance, she also took an interactive role in helping me navigate the ways I could save and accrue points for future purchases. I have been back several times since then and each time I seek out Elizabeth's professional service, while cringing at the balance I have accrued over time. With the type of in house service I have received, it's been worth every penny. Yesterday I was notified by Elizabeth of a VIP presale on men's fragrances. It's not very often that you get discounts on fragrances, so I decided stop by. Like always, with a friendly and professional approach, Liz helped me explore a few options and I was able to make a decision. I then left the store to stop by a retailer in the area who had a cordless handheld vacuum cleaner for $24, but of course they had run out. Thinking of the great service I received at Macy's, I went online and noticed they had one for $39. Without hesitation I got in my car and went back to Macy's to see Liz. Sure I was going to pay $15 more, but the quality was better. However, the most important reason I came back was the associate/customer relationship that Elizabeth H. manifested during my visit four months ago. Elizabeth is a great asset to your company and should be commended. Sincerely, James
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February 2024 by elizabeth jaracuaro
Visit for many years
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February 2024 by LV Rillon
The sale prices are really, and the quality of the items are excellent.Sales people are accommodating. I need to come here often.
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February 2024 by Yatziri Cárdenas
Of the best
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February 2024 by Gloria Rivera
The prices were lower than I expected.
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February 2024 by Terry Butler
My favorite place
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February 2024 by Gray
Good customer service
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January 2024 by Jeanna Bernal
Was a lovely visit .
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January 2024 by S. S.
I had to return a huge online order. The line for returns was really long but moved along in a satisfactory manner. The associate who assisted me knew how to process returns and did so very effectively! I was finished and walked out of the store in no time! Easy, breezy!! Thank you, Macy's!!
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January 2024 by Leah Gilbert
I went to return an item and also pick up an item. Both of those were very easy to do seamless took less than five minutes, but the website says that it closes at 11 which is not true. It closes at 8 o’clock, which was disappointing and left me only 10 minutes to shop.
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January 2024 by Felipe Sanchez
Very good customer service and fast service, I highly recommend it
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January 2024 by Deontre “Deontre Bink” Lewis
Thankful I'll have Christmas for my son
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January 2024 by Nicole Pettit
Macy's in Moreno Valley is a disgrace. First time there and we will never be back again. Dirty and felt like a Kmart. And they do not have a good display person. Very disappointing.
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January 2024 by Lisa M
This is a beautiful store. They have everything you want for a total shopping experience.
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January 2024 by ELENA NATHALI CHUQUI MEDINA
It was a little disorganized but great quality in its products.
