Macy's, the iconic American department store, has been a retail staple since 1858, boasting over 740 stores nationwide and a robust online presence. The Macy's Rogue Valley Mall location offers a first-class selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levi's, along with a wide variety of housewares, gifts, and furniture. Customers praise the store's updated remodel, which has expanded the selection of brands. However, some have noted that the store can be challenging to navigate, with a lack of readily available staff to provide assistance. The customer support team is generally described as helpful and friendly, though one customer had a negative experience with a rude cleaning staff member. Despite these minor issues, the overall shopping experience at Macy's is described as pleasant, with the store being clean, organized, and offering a calming atmosphere, particularly during the week. Customers have singled out exceptional service from sales associates, such as Erica Uribe at the MAC counter and Elizabeth H. in the men's fragrance department, who have been praised for their knowledge, professionalism, and personalized attention.
I bought a watch here from Dallas and she was knowledgeable and resourceful. 10 Stars I'll be back to buy my third watch from her. Dallas is her name.
December 2025
Best and most organized Macy's you can go to in the Inland Empire in my opinion
November 2025
This Macy's was very clean and staff was very professional. Lots of good discounted deals. We were able to score on some Crocs slippers for $35 normally $65. All in all, it was a great experience.
