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August 2024 by Holden Hiscock
The BEST in the business—at having the WORST customer service and post sales support in the industry.
Sadly, it’s nearly impossible to get in contact with anyone. Text/SMS hides everyone names and allows them to provide you support with zero accountability and have no empathy at all for your concerns/issues.
Numerous issues of overcharging or simply canceling orders with no communication. Fair warning for anyone out there not already invested in this brand to STAY AWAY and give your money to another biking company that actually cares about biking and not the bottom line.
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July 2024 by Carlos Madriz
Great products but terrible customer service. 20 min on the line before you can talk to anyone. I will migrate to a company that cares about its customers.
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June 2024 by Clean Rite Inc.
my 2023 Turbo Levo Carbon is 1.5 years old. The motor went out while normal riding. I took the bike to an authorized Specialized dealer. They said after diagnostics on computer and riding that the motor was bad. They contacted Specialized to try to get a replacement motor. My claim was denied even though the warranty is 2 years. They came up with a reason that said the motor had been modified. This reason is 100% false. I'm the only owner and the factory screws on the motor housing have never been touched. The factory TCU was replaced last year under warranty because they said it failed during cold weather! I live in Florida...funny! So the only modification was from specialized from their own TCU swap out then it threw off a diagnostic code they say showed the motor was modified. So just to review, Specialized "modified" the factory settings by sending a new TCU then later when the motor failed, they said they would not cover their own warranty. They caused the modification error code! Hello!
The bike shop said the new motor is $1200 and labor is $250!
Don't' ever buy a specialized Ebike and think their warranty will take care of it because it won't!!
Horrible customer service even on a $7000 bike!!!
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October 2023 by Dz T
Specialized has me feeling not so special. I purchased a women's SL8 Tarmac size 44 frame. It was shipped and received at a local bike shop on August 18th. It has been at the bike shop ever since, waiting for Specialized to honor a warranty filed on a defective front fork. I used Klarna to make monthly payments. I have made two payments and still, no new bike in my possession. They offered $200 to use only at their store online. I don't feel this is adequate compensation any more. Especially now that it is going on 10 weeks that my local bike shop has had to wait for Specialized to even begin to manufacture a replacement fork. It's just not acceptable. I should be at the front on the line by now to receive a replacement part. And I should be compensated for every month that I have made a payment for a bike I can't ride. Or given better than $200 to spend at any place of my choice. It's not fair to the local bike shop the position that Specialized has put them in as the middle man. Their hands are tied too.
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July 2023 by David T.
Specialized retail shop couldn't answer my question as to why my Levo was not syncing with my iphone, suggested I call Specialized customer support. Spent 45 minutes on hold twice in one day, nobody answered. Clearly they don't care. Consistent with my overall Specialized customer support. Won't buy another bike from them, ever.
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July 2023 by Andrew Kh
Order a 23 Levo SL S1 from LBS over 2 months ago. S1 becomes available on spesh site but they won't ship my bike to the lbs. Spesh wants you buy direct to max profit. Another week and I will dump this company for good.
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June 2023 by claude goudreault
Worst after aftersales service!No one ever answer their support line!!!They say my order was shipped but I never received it.Impossible to get this resolved the issue since nobody answered phone and it's the only way that they provide for contacting customers support. No email, no live chat. Impossible to reach.
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September 2022 by Luis Labella
No trustworthy Company. Epic Evo broken carbon rim due to a road bump. No guarantee in Spain.
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July 2022 by Joseph Nicholson
My wife's bike fell apart, and I have the same model. A year later recall was made for the bike. Specialized never reached out to inform of the faulty manufacturingof the crank arm. Glad my bike starting making awful noises before the total failure of and I didnt crash. Since I live in morgan hill I happened to meet an employee who was fully aware of the issue with the model, and seemed to shrugg off like it's been happening regularly. I will strongly discourage anyone from buying from them from now on. Unless you want a bike to fall apart right underneath you, and have an employee laugh at your misfortune then this is your place!
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June 2022 by Hugo Sousa
Your bikes are incredible hut your customers service is trash how come for 3 days straight I’ve been trying to get a representative on the phone and its not happening after waiting for 20 min on the phone you guys gotta do something your bike are not cheap you know
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May 2022 by Doug Drawbaugh
My experience...-customer "A" puts money down and places an order directly with their local specialized owned bike shop.-another customer "B" gets on the Specialized sell direct website waiting list - at a much later date.-Customer "A" should be in line ahead of customer "B". Specialized prioritizes the sell direct on-line customer "B". Customer "A" technically gets bumped back as they make a few more bucks by not having to reward their own retail bike shop as much of a sales type bonus (it makes no sense other than pushing the move to an on-line business model which fine, as long as this is explained to the customer at the time of ordering).-When asked, their explanation is pure spin. They explain by stating their "on-line store is treated as a physical store" and that the on-line store orders product just like a retail store. The difference is that the on-line store orders larger quantities in advance, thus accruing stocking back orders that get priority over retail orders. This delays customer orders placed at retail even though an in store order with money down was placed before an actual online reservation.-this was my experience with the exact model, same size, same color, same local sales area bike, that got allocated to the on-line store first, and thus bumped the retail customer ordering earlier.-The customer should get clear visibility and understanding of how this business practice works "before" ordering. Just be transparent about it from the get-go Specialized and let the customer decide what channel to purchase from.-the local company owned retail shop is 5 star. They are the only reason I purchased from Specialized. Unfortunately for them, they are the ones dealing with customer disappointment due to corporate policy and lack of visibility. Without them I would have found another bike brand.Specialized specializes in B.S.
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April 2022 by Blake Konrardy
Love the Vado IGH bike and Mode helmet I bought from Specialized. Great quality products. I wish their support was more responsive (took me a week to get a response when my helmet was not delivered), but ultimately they were able to resolve it.
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December 2021 by 大森士郎
Musium is not open at this time.
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October 2021 by Wendy S.
I ordered a couple of headlights for my grandson who lives in Oregon, this place is in California. It is taking a week to get here. I signed up for their sight and wanted to take advantage of the 15% off, not good on bike purchases. There was nowhere to out their code before checkout. I have contacted them 5 times about this and still have had no reply. This is bait and switch. I don't recommend these guys due to this. I will never order from them again. Will update when we get the product at $55 dollars to see if it is worth it
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October 2021 by Michelle Joiner
Horrible customer service. Bought a brand new bike and within 2 weeks it broke and NO ONE is helping getting the problem resolved. $1700 bike
