Rite Aid is a prominent drug store chain known for its pharmacies, health and wellness products, and photo printing services. The business aims to enhance community health and wellness through engaging experiences. Customers appreciate the extensive selection of products and the Rite Aid Rewards loyalty program that offers savings. However, some reviews highlight inconsistencies in customer service. One customer reported a negative experience with a pharmacy employee who provided incorrect information about prescription savings, but praised another employee for assisting and saving money. Another customer shared an unfortunate interaction with a cashier who dismissed their inquiry, leading to a corporate complaint, which resulted in an apology from management. On a positive note, many customers have had enjoyable visits, noting helpful and friendly staff members. One customer specifically mentioned a staff member named Richard, who went above and beyond to assist in locating beach towels. Overall, while there are areas for improvement in customer service, Rite Aid remains a popular choice for health and wellness needs, with many customers reporting good experiences and helpful staff.
Helen in the pharmacy lied to my Mother and said she would not save on her Rx’s using GoodRx. I said please check and she refused to. George in the pharmacy did and saved my Mother $120. Some employee training is needed for Helen!!! 5 Stars for George!!!
December 2023
I recently visited rite aid on Broadway and McCoy and associates were very pleasant and shelf's were stocked full. Store is very nice and enjoyed my visit
December 2023
Pharmacy is "always" slow, Checkout line takes forever. If your in a hurry this might not be the one for you.
