The AT&T Store in Mount Shasta is highly regarded for its friendly and knowledgeable staff, providing excellent customer service. Branden, one of the employees, is praised for his thorough explanations, patience, and willingness to go above and beyond to help customers switch carriers and find the best plans. He spends significant time assisting with transfers and answering questions, making the process straightforward and stress-free. Debbie Dean, the owner, is also highly appreciated for her outstanding customer service. She took extra time to resolve issues, demonstrating kindness and dedication, even fixing problems caused by others. Customers feel welcomed and supported, whether they are looking for new devices, switching plans, or needing help with existing services. The store offers a wide selection of phones, tablets, smartwatches, and connected devices from popular brands. They also provide flexible wireless data plans, including prepaid options with no contracts or credit checks, and unlimited data plans compatible with nationwide AT&T 5G service. Overall, the Mount Shasta location is recommended for its caring staff, helpful attitude, and commitment to customer satisfaction.
Went into the store looking for assistance in switching from another provider to AT&T. Branden was so so helpful. He explained everything very thoroughly and answered all my questions. Very knowledgeable about both phone plans and all the new phones available. Couldn’t recommend this store and employee more. Thank you... read full comment
October 2024
This is the best ATT store I've ever been to. Deb the manager and Charlie and team are the best!
September 2024
Debbie Dean the owner is amazing, best customer service ever. She took a hour out of her busy schedule to fix a problem someone else created. When I walked in I was in about tears from frustration. When I left I over over joyed with what she was about to do for us. I will never forget her kindness and her willingness to... read full comment
