CVS, a popular pharmacy and retail chain, provides a mixed experience for customers based on reviews. While some employees, like Prince, Luis, and Sung, are praised for their outstanding customer service, friendly demeanor, and efficiency in handling tasks like photo printing and administering COVID-19 boosters, the pharmacy department can sometimes be slow to respond. However, the staff generally tries hard to accommodate customers, even going the extra mile to fulfill expedited prescription requests. Additionally, knowledgeable employees, such as the "nice lady at the checkout," offer valuable advice to help customers save money through membership discounts. Overall, CVS appears to be a busy but generally pleasant establishment, with a dedicated team that strives to meet the needs of its diverse customer base.
Prince and Luis, CVS employees at the El Monte Ave, Mtn. View store, provided outstanding customer service in printing out photos that were of very high quality in the perfect sizes, all while being very patient with me as I needed assistance with this process.
July 2024
Can take a little while to get on the phone with the pharmacist but once you manage to get through, the actual interaction is succinct and useful. I can work with that!
June 2024
My request to have my prescriptions earlier was sent while in the parking lot. Walked in and did my shopping first, fell in line about the 4th person and my prescriptions were ready! First time experience for such an expedited request!
