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December 2023 by Zaigham Ahsan
Nice clean store worth helpful staff. Pretty big too.
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November 2023 by Andrew Florez
must have poor management. every time i come here recently it takes an hour just to check out. these guys are extremely slow. i can here other employees in the back but probably 8 people in line and i been in line 20 min already if not longer. absolutely ridiculous. A customer came in and asked for s belt like the one he brought in and the guy has been in the back for 10 min now. it does not take that long.
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November 2023 by Clarissa Reichner
Very helpful staff, I even saw them helping people attach new windshield wipers in the pouring rain. Bought a new car battery and got my old one tested.
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November 2023 by chuanzhe li
The staff is very, very, very rude and disgusting. You will never want to go there twice.
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September 2023 by María
Staff very friendly at Mountain View store. Emalee is knowledgeable and helpful. Thank you ? again
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September 2023 by Charles D.
Super helpful staff. I do not know much about fixing cars so I always ask for help to get the right parts. After a couple of YouTube videos and the correct bulb and fasteners I was able to replace my low beam bulb and put back the air cowling that was in the way. Every time I have gone to this store, I get helpful service.
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July 2023 by Zeek “The Burb Nest”
They seem to have a very wide selection of things. Unfortunately the tools that I've bought there do not last very long like I was using a brake line bending tool and it bent instead of the brake line bending
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July 2023 by Jamie Sharp
I called to see if they had a particular air filter, and the associate on the phone (Jamie, same name!) was incredibly helpful! Not only was he willing to help determine if my car has a cabin air filter, he took the time to help see where I could get one when we learned they didn’t carry that item. Above and beyond service
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July 2023 by David Parkison
Staff in the Mountain View store, across from Nijiya Market, were completely rude and unhelpful. They seemed annoyed I was there. O’Reily needs to hire better employees. I’m never going back again to ANY O Reily again.
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May 2023 by Gina Theresa Colo Graham
Donnel was super helpful and honest. I'm glad I went here/chose this Oh Oh Oh O'Reilly's... auto parts ?
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May 2023 by CHURCH BULLETINS
There's an African-American employee here who is VERY GOOD at what he does and is helpful and courteous ?. I ordered a part and paid for it and then I sat and waited for it to arrive.******However when I went back in to get the part the African American employee was not by the counter, and some Latino employee ACTED VERY DISTRUSTFUL TOWARDS ME and accused me of NOT having paid for the part yet, when I asked for it.He looked at the computer & said "IT SAYS IT'S NOT PAID FOR." Not only was this NOT TRUE but I had the receipt to prove I paid it. He demanded I go get it (from my car outside) and show it to him.By the time I returned back inside he shoved it into my hands & DIDN'T APOLOGIZE. ?****By the way they at this location they require you to PAY for the part BEFORE they order it . I didn't deserve to be treated this way
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March 2023 by G Dejesus
They recycle used car batteries and they'll give you a $10 store credit for it.
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March 2023 by Darlene M.
two weeks ago I went in there to buy a buffer pad. The store had like seven customers. I had to wait a very long time then the guy that did the register he didn't give me a receipt he acted like he didn't know how to do that well I got the wrong buffer pad so two weeks later here I go back in there and they can't look up a purchase that was two weeks ago. They can only go back five days they would not do an exchange for a different size buffer pad, and I don't know if the cashier was the dishonest one that didn't bring it up or what but they can't do an exchange without a receipt is ridiculous. It's a six dollar item. I will never shop there again every time I go in there. It's a long wait even if there's two people you got to stand there for 10 to 15 minutes to get helped if you're a guy maybe you get but it seems to me they're much friendlier to the men that walk in there I'm very upset I didn't like the way you talk to me and he was not helpful in anyway
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February 2023 by Ida Hines
I purchased a car battery. The young man who assisted me was very pleasant, helpful, and informative.
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December 2022 by Geoff McConohy
Bought some cable chains and the cashier told me I could try them on my car to make sure they fit and that I could bring them back if they didn't. When they didn't fit, the next cashier I talked with said that I couldn't return them.
