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February 2024 by 김혜영
Kathleen was calm and friendly, so the children felt safe during the test. It was a blood test and I was able to complete it in one go.We made an appointment on the website and were able to get tested without waiting.It appears that medical appointments can be made directly in various languages at unmanned kiosks within the testing center.
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December 2023 by Shirley Shi
Bad customer service
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October 2023 by Serena Chen
Inside Safeway. I wish they told me in the email. Spent 15 mins walking around building trying to find them. And no one is at the reception so waited for another 10 mins
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May 2023 by bobbie fink
I had some labs done in 2022 and they were sent to Quest Diagnostics where I live. They billed the claim incorrectly through my Medicare Advantage plan, by bundling codes instead of submitting them separately. Medicare won't pay the bundled codes submitted, but will pay when they are submitted separately (~$150).Quest refuses to make the change and resubmit, so it hasn't been paid, even though I have contacted my Medicare plan and Quest numerous times. Since it still isn't paid, Quest sent my account to a collection agency. By doing this, it has completely ruined my perfect credit rating.Quest still won't change the way they bill even though my plan has been in contact with them for several months, and I am stuck in between. Note that the same tests were run through my doctor's office and were paid by the plan.BOTTOM LINE -- DO NOT USE QUEST UNLESS YOU ABSOLUTELY HAVE TO.
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May 2023 by Tisha Dooly
If you need lab work go visit Oneca! Very professional, friendly and took her time on this tough stick. :)
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April 2023 by Ash Bee
Had been to this place today for getting some blood tests done for my 11 year old. My kid is very scared of blood tests and had been having issues to sit through without crying until now. Onica (who helped with consolidating the blood tests from 2 doctors and was very patient) and Noina who drew the blood ( my kid was very happy as Noina was very gentle and made sure to go slow and as per my kid’s willingness when drawing the blood). Overall a very good experience unlike the way mentioned in reviews here.?
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April 2023 by Sarah Owens
I was worried after bad reviews of quest in general, but my appointment was great. I arrived eight minutes early, they called me in at exactly my appointment time, and my blood draw took only three minutes total.
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April 2023 by Kathleen M.
I have a bone to pick with quest because i need to get a blood test every month and in Marin County, you have to book 3-4 days in advance!In the south Peninsula they have Quest everywhere even in the Safeway which i love and that phlebotomist there is so positive and nice and if your a little late she won't throw you out on your ear! I hate using Quest in Marin because their are so few of them and a lot of people. I feel it will just get worse in Marin because of the price of Real estate and people that are clerks and CNA's and pharmacy techs and teachers cannot afford to live here.Also just trying to go out for a good meal is astronomical and there are few restaurants that are any good.Fast food has excitotoxins in it and should only be eaten occasionally not everyday. They are finding out that it causes early alzheimers disease. Hopefully the food industry will turn it self around when people wise up to this!
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March 2023 by Priyanka Chavan
I came here after having bad experience in another quest location.It was clean and quick service. Book a appointment for fast service. I will prefer this location over others next time
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March 2023 by Neel M.
Staff treated me very poorly to the point where I no longer felt comfortable getting blood work done here. I ended up having to walk out. The scheduling system is clunky and the staff will treat you poorly for no reason.
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February 2023 by Brian Woodard
Nurse is very caring. But note the lab closes 30min early from official business hour, since the nurse needs the time to do paperwork.
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December 2022 by PA
Inexperienced nurse at the center. First of all, very limited parking in the complex. Had to rush and run for my appointment after spending 15 mins finding a parking spot. This resulted in slightly higher high blood pressure reading and was not given anytime to relax even after mentioning the rush I had to face due to the parking situation. Would not recommend this location, unless you want to arrive 30 - 45 minutes before your appointment and face an inexperienced nurse.
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December 2022 by Ma B
Worst test place ever, waited 50mins to learn that they cannot scan my e-order. There was a comment a year ago saying they cannot take PDF of orders with bar-code, and the mangers commented that they will address that. As of now, still cannot..
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October 2022 by Linda C.
This is not a review of the lab technician who was great. It is a review of Quest processes which are the most inefficient and impractical of all the labs in the Bay Area. I needed to do a stool sample. Instead of having readily available kits, was told I had to make an appt. to get a stool kit or wait as a walk in. It was a plastic container in a zip lock bag- no collection cup, instructions etc that PAMF provides. She then said it had to be brought in within an hour but I needed another appt to drop it off, BUT all appointments were full for that day and most days. So if I didn't bring it in within an hour, I had to keep it frozen!! How inconvenient is that??!!
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October 2022 by Sweta S.
Had to get lab work on empty stomach, wasn't able to make any appointments as my mornings had been very busy and unpredictable at work. So finally after a month of scheduling and cancelling the appointments, decided to just walk in.I have been to this location before once, just few months ago. In my previous experience, I had walked in, was given a wait time of 15 minutes, got my blood drawn for lab work, was in and out in 30-40 minutes. However the lady staff today morning was hell bent on not serving any walk ins. Whether or not she was available. Whether or not their system obviously is set up to allow walk ins. While I was checked in and the only person waiting, she came and told me it could be 3 hours of wait. She may not be able to take me in. And that just because she is free and doing nothing I shouldn't assume that she has nothing else to do. I was surprised at this downpour on me, coming out of nowhere at 8ish in the morning. The next appointment person arrived 10 minutes before their scheduled time, she took them in and was done in 3-4 mins. Then she took the next person whose appointment would start 10 mins later and made them sit and kept chatting with her while this person agreed on the topic of discussion- " I really don't like people who come without appointments" " oh it will only take her few minutes to book an appointment ".... And this chat went on for next 10 minutes - within which in my opinion she could have taken me in and finished the work needed before the appointment time for the person she was chatting with, was going to kick in. They sat within few feets of me, throwing out their judgements on their agenda at hand about appointments. I decided to leave them to their discussion, it was already 40 minutes since I was waiting. Just went and bought some great flowers at Safeway, headed for a beautiful day outside. Needless to say, won't be visiting again at this quest location.