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December 2023 by Frank Pubins
Wes was extremely helpful and was very much on top of everything and he explained the entire process and kept us up to date. Definitely would recommend using their services.
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December 2023 by Jesica Mycroft
Wes and his team are the best. Not only do they go above and beyond, they are extremely knowledgeable and take pride in getting their clients everything they are looking for. I continuously recommend Vault Financial knowing the people i refer are in great hands with there financial needs. You will be highly satisfied with the end result when working with Wes!
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December 2023 by Jack Fry
Vault Financial provided unparalleled customer service. When we were making a major decision such as seeking a home loan one thing that we wanted was a trusted individual who would guide us through the process and look out for our best interests. Rick Hancock with Vault Financial was this person and we are thankful for his honesty, responsiveness and professionalism. Our expectations were met and exceeded in virtually every category and we highly recommend Rick if your considering a home mortgage.
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December 2023 by Bianca Fuentes
Being a FTHB it was very comforting to have Rick at Vault Financial on our side through this unforgiving market and rates. His expert knowledge, patience, and determination really helped us go through with our first home purchase. He takes the time to understand his clients needs as well as goals to help ensure their success and he was available to us anytime we had questions or conerns. We will definitely be contacting Rick again when it's time to refinance, me and my family couldn't be happier! Thanks again!
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December 2023 by Vinnie Delaney
This is my second time working with Wes & Team, and having used his services previously it was a no brainer to come back to Wes again. Just as good the second time round.Having just completed a home refi with Wes and Team, I would truly have no hesitation in recommending Vault Financial to friends & family. From initial contact to final closing, the entire process ran smoothly. Wes & Team managed the entire process, with minimal effort and no inconvenience on my part. Wes & Team provided timely updates and follow up with my input was needed. Thank you Wes & Team, hoping to do business with you again in the future.
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October 2023 by Jackie Steed
I had the pleasure of working with Wes and his team recently, and I must say it was a fantastic experience. The entire transaction went incredibly smoothly, and I couldn't be more pleased with the outcome.Wes and his team not only met but exceeded all of my expectations. They demonstrated a remarkable level of professionalism and commitment to their work. One of the standout aspects of my experience was their impeccable adherence to the schedule they had laid out. Deadlines were met, and everything was executed with precision.Thanks to their hard work and dedication, our mutual clients now have a beautiful new home that they can be proud of. I can't thank Wes and his team enough for their exceptional service and the outstanding outcome of our collaboration.If you're looking for a team that is reliable, professional, and dedicated to providing top-notch service, I wholeheartedly recommend working with Wes and his team. You won't be disappointed.
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October 2023 by Linn Marie
Working with Wes and his processor, Marci at Vault Financial was amazing! There was never any question where we were in the loan process because they would send video and text updates regularly. This made us feel at ease and really understand the flow. Communication is key and they are top notch!
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October 2023 by brooke almeida
Wes and his team always get it done! We have used them twice now and both times other lenders couldn’t help us. I would highly recommend Vault Financial.
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October 2023 by Nicky Brunhuber
Wonderful and highly knowledgeable team. Wes made this experience smooth and supported us all the way through. I highly recommend Vault Financial services.
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October 2023 by todd rowden
Working with Vault Financial was very easy. Wes and team listened to my objectives for purchasing my home and found a mortgage provider that worked within my financial goals.
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October 2023 by Stefan hirniak
I had a great experience with Rick and the Vault financial team. The speed of response, accuracy of information and over all ability to get a quick clear to close was outstanding. I would highly recommend anyone looking for loan products to speak with Rick and team.
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October 2023 by Nathaniel Collett
Wes and his team were very easy to work with. Would definitely recommend them to anyone going through home buying process. They had several options for us in a timely manner, and some that were unknown that proved to be very beneficial to us.
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August 2023 by Kelly Egan
Wes and his team were incredible. We are Realtors and we know how competitive it is for the mortgage industry. Wes has a wealth of knowledge and conveys it in a way that is accessible , easy to understand, and speaks directly into each person's specific needs. Since he is independent, he is able to access many programs, giving clients the most options. He is responsive and clearly has a love for what he does AND the people he works with. We were more than pleased with his service.
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August 2023 by Roberto Cruz
I had the privilege of working with Rick Hancock from Vault Financial, and I must say that he was an absolute lifesaver. Being a first-time homebuyer, I was understandably nervous and had a lot of questions, but Rick was always there to guide me through the process and answer my queries like a trusted friend.Rick was referred to me by a close friend who had purchased a home through him 6 months prior, and I'm so glad that I took their advice. Not only did Rick offer me a better rate than other brokers I had spoken to, but he also took the time to help me compare and contrast all the different programs available for buying a house. His knowledge and expertise were truly invaluable, and I felt comfortable and confident throughout the entire process.Even when we faced setbacks such as being overbid on some properties, Rick remained unfailingly responsive and supportive. He was always available to talk, day or night, and he never made me feel like I was just another client to make a quick buck off of, he made me feel like a friend. His calm and reassuring demeanor helped me stay focused on the big picture and reminded me that the right house would come along when the time was right.Working with Rick was truly a pleasure from start to finish. Not only was he knowledgeable and experienced, but he was also friendly, approachable, and patient. As a first-time homebuyer, I had a lot of questions and concerns, and I was worried about making the wrong decision. However, Rick took the time to listen to my needs and priorities, and he helped me find the perfect home that checked all the boxes.One of the things that sets Rick apart from other brokers is his attention to detail. He was always on top of every aspect of the homebuying process, from pre-approval to closing, and he made sure that everything went smoothly and according to plan. He was also great at explaining complex concepts in simple terms, which was a huge help for someone like me who was new to the homebuying process.Another thing that I appreciated about working with Rick was his responsiveness. He was always available to answer my questions and provide guidance, even on weekends and after hours. He was also great at keeping me updated on the status of my loan and the progress of my application, which helped me feel informed and in control throughout the process.In the end, Rick helped me make my dream of owning a home a reality, and I am truly grateful. His dedication, professionalism, and genuine concern for his clients are truly second to none. I would highly recommend him to anyone looking to purchase a home, and I can't thank him enough for all that he has done for me. Thank you, Rick!Overall, I would highly recommend Rick to anyone looking to purchase a home. He is a true professional who cares about his clients and goes above and beyond to make sure that they are happy and satisfied with their purchase. If you're looking for a broker who will guide you through the homebuying process with expertise, patience, and a personal touch, look no further than Rick Hancock from Vault Financial.
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August 2023 by Gail Lutz
We are new to the Murrieta area. We feel very lucky that Wes was able to help us find our new home. He was beyond helpful and patient showing us homes in and around the Murrieta area. We highly recommend his company.
