Victra, a Verizon Authorized Retailer in Murrieta, CA, is praised for its friendly and helpful staff, making customer experiences positive and trustworthy. Customers appreciate the knowledgeable store consultants and managers who offer a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. The store's staff is known for being transparent, patient, and accommodating, especially when helping with upgrades and setting up new devices. Many reviewers highlight the excellent service provided by specific staff members, such as Jason, who is described as kind, reliable, and efficient, making the upgrade process smooth and easy, even for customers with older family members. Alexis is also commended for her thorough assistance with new devices, ensuring everything is set up properly. Customers feel confident in the store's honesty, as staff avoid high-pressure sales tactics and focus on helping customers find the best deals and plans. While most experiences are very positive, there was a mention of a less helpful staff member and a pushy supervisor, but overall, customers rate their visits highly, with some calling their experience the best they have had at this store. Victra demonstrates a strong commitment to providing a trustworthy, fun, and profitable connection to technology for its customers.
Jason was awesome!!! Helped me get my new phone and set me up for a new watch!
March 2026
Angelica, my Verizon goto representative makes the transition workable for not tech savy individual . Plenty of patience, extremely knowledgeable and I am glad I chose this location.
February 2026
This Verizon store is THE BEST store I have EVER been to! All of the employees were super friendly and so helpful. They really took the time to research which plan would benefit me the most. Thank you to everyone for your help.
