CVS offers a mixed experience for customers. Many appreciate the car pass program, which provides $10 to spend each month for a $5 fee, making it a great deal. However, there are concerns about employee engagement and service quality. Several customers have noted that some staff members appear aloof and uncaring, with reports of high turnover. One customer described an uncomfortable interaction with an employee who was unresponsive and dismissive. On a positive note, there are employees like Jeremy, who received praise for his helpfulness and friendly demeanor, and another employee who provided excellent customer service, making customers feel valued. Overall, while some staff members are dedicated and professional, the inconsistency in employee attitudes can affect the shopping experience.
Good offers, products are easy to find, and a very good system of points, which gives you very good discounts.
December 2025
The sweetest young lady named Shelby in the pharmacy helped me with all of my issues and concerns regarding my medication being switched over from another pharmacy and made me feel very comfortable doing so. She took the time and had excellent customer service skills. Thank you for all your help Shelby
November 2025
I was helped today by Tasha. such a sweet and caring lady. very professional yet courteous. has a keen knowledge on the prescription I needed and was able to assist me with ease. She is a great team member of the CVS pharmacy at 1558 Trancas st in Napa.
