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October 2023 by Agustin Ferreras
Everything is very organized and the attention is good. But there is little variety and most of the things are not in good condition.
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September 2023 by RRudyy M.
Well upgraded check out, plenty of quality items to buy, staff seems to be helpful and courteous
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April 2023 by marty s.
I find the people there helpful and take any items I no longer need. Respectful. Give you a receipt if you need it.
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March 2023 by Derek A.
Tried to donate several bags of nice clothing. Drive around back to the drop off only to have some condescending employee hassle me about how I parked. No, it's not at all clear where you want me to park, asking me politely to park somewhere else would have been fine. Instead you cop an attitude so I will take my donations elsewhere. I recommend you do the same.
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October 2022 by Veronica P.
It was a little messier than our local Goodwill and the dressing rooms were not available to try on clothes. Looked like they were being used as storage. But I just tried on a shirt over my own. Oh well. It was unorganized and the staff were not very friendly. I waited at least 7 minutes before someone helped me at the register as well. I would still come back only because you never know what treasures you will find.
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September 2022 by Laura S.
It doesn't have the high end stuff you might expect from a Napa location, and it is small, but considering how few thrift options are in the area, I'm giving it a good review just for existing.
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August 2022 by Eric H.
What a shame.Pricing... Goodwill gets items for free, but price items so high - guess the corporate office has to get their "bonuses" somehow.Understaffed... if one employee calls in sick - only option is to close for the day. I've lived in Napa since 2014 and this location always has "hiring" sign up. New hires figure out it's poorly handled company and don't bother to stick around.Donations... sign stating "no donations", yet stock room EMPTY. I have personally donated items at this location which were sent to warehouse for other stores to "order"... I've found my donated items at a different location. It just seems wrong, if donated in Napa-stuff should be sold in Napa.Merchandise... lack of merchandise, what items are available are broken/chipped dinner/glassware, open/empty boxes (items stolen), odds and ends nobody obviously wants-yet these things been on the sales floor forever, in general "crap".I've wondered if this location might be so bad to the point of possibly closing the location... I've asked several employees, nobody knows nothing.I've called the Redwood Empire Goodwill Industries corporate office and left a message, I'm awaiting a call back, but I doubt I'll get a call back. If I do, I will update review.
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June 2022 by Purple _.
I love there clothes and super cheap just it smells weird. I hate how sometime rich people come in just to take the good stuff thay poor people need
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April 2022 by Tara Burns
So the hours are wrong online. They are NOT open on Tuesday (as per their listing here) Wish they had updated their listing before I drive 45 mins to shop here.
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March 2022 by N3DI4
Found some good stuff here but it’s really small
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February 2022 by Brooke R
This goodwill is (in my opinion) overpriced and they also have the dressing rooms closed. I don’t understand how they can charge so much for used cloths when they don’t provide a place to try them on? + no return, ?? Its hard for me to purchase second hand without a try on. On top of that it is a bit small. The staff is very friendly, so no complaints there.
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January 2022 by Helen R.
I enjoy coming here from time to time to find the odd items and some "treasures." Yesterday, both indoor employees were extremely helpful and polite, even when dealing with some difficult patrons. Good job, Goodwill!
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August 2021 by Michael S.
Unprofessional! Don't offer any programs or any support to the community! Used to work there and witnessed mice inside of the store and the issue was overlooked! Ac and heater do not work again overlooked! Coworkers that have applied asked for grants overlooked! No assistance very poorly maintained!
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May 2021 by Dave T.
don't wast5e your time - called 6 times and NOBODY answers their phone total BS!!
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May 2021 by Tyler Anneliese Moselle
Really great finds but a pretty small space. No other thrift stores were open early on a weekday in the area so I appreciated the few gems that I found in the clothing section.
