Goodwill ~ Redwood Empire offers a well-organized shopping experience with friendly staff. However, customers note the limited variety and condition of items, which may not meet expectations for a Napa location. The store is small and some find the prices for used clothing to be high, especially without fitting rooms available. While the clothing is appreciated for being affordable, there are concerns about the smell and competition from wealthier shoppers taking desirable items. Despite these issues, the store is valued for its presence in an area with few thrift options.
Employees are rude and lack customer service skills. Please train them!
June 2026
Smaller store so not much to choose from. Staff was super nice. I wish Goodwill had better prices these days.
June 2026
Yeah, another Goodwill that doesn’t put anything but garbage out on the floor. They get their items donated for free and then they put everything on their online store and leave nothing in the actual store but junk. Literally just sparse shelves with cheap junk
