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June 2024 by A S
Sells products without explaining warranty properly. Throws away warranty, then tells you wrong information with confidence. 1/10 costumer service by everyone from the store manger down.
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June 2024 by D M
Manger Chris, big power trip, wrong about everything. Needs some customer service training
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June 2024 by Matt Pesh
This is the type of customer service this store provides! I sat in the corner for 15 min and even asked him if he was available to help. He replied I am not then shock his head when I asked. What kind of manager allows this behavior?
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April 2024 by Jerilea J. Duman
Walked in and instead of a greeting was met with a dirty look. Only got worse as I was talked over, cut off, and belittled with a snarky millennial "duhhh, what's customer service?" Tone of voice. This guy literally only took 3 minutes to enrage me so badly I had to walk out of the store to prevent an all out verbal fight. Just disgusting, seriously. Shut down your stupid business if you can't find a decent human being to represent your store.
The Victra shops are all scammers so I thought I'd find old fashioned normalcy by entering a "real Verizon" but it wasn't to be.
Can't wait to switch carriers, as this was my last straw with Verizon.
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March 2024 by Greg H.
Twice I have been ripped off by this Verizon location. My wife and I purchased new phones on the premise that the second phone was free, surprise, they lied to us and charged us full price for both phones. The second event was an upgrade to our plan, they said it would be only 28 dollars more per month, surprise, they again lied. Verizon Corporate promptly received a call from us with how the store is doing business and lying to their patrons. I will never do business with this store again, unprofessional, ignorant and pathological liars, the manager should be fired! If you want Verizon service and products, call the toll free number, they can do more and won't lie to you, don't patronize this store you will regret it!
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January 2024 by Bloomington Ward Clerk
We drove 30+ minutes to the city after doing research online and knowing the phone we wanted to buy. We even visited Napa Verizon’s website and nothing said we needed an appointment after a certain time.We got there at 5:15 and the rep said we needed an appointment after 5 to purchase a phone and we’d have to come back another time. He made no effort to accommodate us or check if they could fit us in. Terrible service.
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November 2023 by Keith Maddock - MS Elite SF Transport
One of my Napa wine tour clients had his phone go completely dead just before I arrived. He was a little stressed out about being out of contact for his own business clients. I figured it was a bit of a hail mary, but I swung down to the Vzn store with his phone after dropping them off at their first winery. I walked in and the gentleman checking people in was speaking with another customer, but he was kind enough to pause to get me checked in asap. Upon hearing the story and seeing the phone, he waved his magic wand (a soft reset, I think) and brought the phone back to life. Here I was thinking I'd be stuck staring at overpriced phone cases for an hour, but I was in and out in less than 3 minutes (try that at an actual In-n-Out! Hah!). Thanks much for saving the day!
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September 2023 by Marie Mulligan
So helpful and friendly here. I'm from out of town and had an issue with my phone. I walked in, no appointment needed and was helped right away. I didn't need an appointment. And my phone issue was solved!
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August 2023 by Melissa Nielsen
This store has no idea what they are doing. I went in because my mom who has older and has dementia has a bunch of extra phone lines and charges on her account. The manager told me to create a new line and add it to my own account to manage and then I could close the other account and handle those issues separately. All he did was add yet another line to her account so she not only lost her original phone number while still being charged but now she's paying for another line that it turns out can't be transferred for 30 days. She should have just transferred her original number but instead is paying even more and lost her long time phone number. What a mess. I'll never go in this store again.
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July 2023 by Joel Lewis
Quite helpful, you know, I think that was about the best visit to a Verizon store ever, the wait was about the same, but Daniel was awesome!
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July 2023 by Hillary Yu
No help at all. I’ve gone to this branch multiple times only because it is the closest one to me. But not once have I gotten the service I needed. I first went to try and get a new phone for my husband and add him to my plan. We kept going back because they told us they did not have enough people to help us and the wait would be too long. Eventually, we went to the Verizon in American Canyon and we were immediately able to get a new phone there. Then later on when I had to cancel a line on my plan, they just told me to call a number. I can look up the number on my own. I went in person so I could get in person assistance! I’m definitely not returning to this branch again.
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July 2023 by Manny Lopez
They need more people to help. I was there waiting for hour and a half ?
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July 2023 by Adriana Van Der Graaf
I went in to LOOK at some phones for my husband and was told that i would need an appointment just to Look
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July 2023 by Ryan Jannenga
Terrible customer service. Will never use this location again.
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July 2023 by Aubrei N
Went in to make some changes to our phone plan and had some questions about the billing. Miss de la Garza was rude and condescending when I didn't understand her explanation of the phone bill. She did help us cancel one of the phone lines, but not a great experience. I would not recommend service at this store.
