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December 2025 by elguero707
Went in to return faulty/old router was in and out like less than 5 minutes great service from the guy that took my old equipment
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December 2025 by joseph cazares
Highly incompetent staff and manager, unable to fix a basic issue and referred me to customer service when I had just been on the phone with them. Accused me of being delinquent on my bills, when I pay every month, and extremely dissmissive when I explain the issues I'm having. Interested more in getting me out the door then solving my problems with their internet service.
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November 2025 by Matthew Kelleher
The customer service is horrible!! I went there 3 times and waited for hours. They told me my hookup was fine and I also spent hours and hours on the phone. I finally got a visit from a technician and the problem was damage from outside the building and they will probably charge me for the visit anyway.
The service is worse than horrible.
They deserve 0 stars.
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October 2025 by Lawrence Black
I have spent 20 minutes trying to reach a human about repeated service outages for my home internet. The online tools purposefully keep you from reaching a human. The service credit tool was willing to offer 5 dollars. Hilariously bad service.
EDIT: Only way to reach a human is by posting a bad review. Service disruptions are continuing into this week. Please get your network sorted out.
EDIT 2: Followed up with Comcast support. Service credit request required entering multiple service outages that they can already see and calculate. Lots of lip service no support.
Thanks
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October 2025 by NoTch20
I wish that Xfinity took more time to train the customer service employees. They seem to “wing” it a lot, issued gets resolved but then it causes another issue.
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October 2025 by Ed1ArchitectHist
Nearly impossible to get customer service, changing billing info, etc. Maybe someday we'll enforce anti-trust laws again and corporations like this will have some accountability to customers?
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September 2025 by Alexis WilliamsPatton
Excellent staff in Napa Byran, Micheal and new staff how ever, telephone bill pay is criscrossing payments and they are telling me I am not paying my bills so all helpful but something is going on with the system i think scamers are intercepting my payments and doing something foul. Please someone help
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September 2025 by Kristi Hebert
The gentlemen who waited on me was so helpful. He answered all my concerns and questions regarding my phone and WiFi.
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September 2025 by Tari Tarabini
They take the payments, this time over a thousand dollars and phone still not working as so the TV. Was supposed to be on auto payments and the agent didn't complete it correctly so phone still doesn't work.
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September 2025 by PsyToxa Rus
CJ is a super welcoming and helpful, he managed to give me awesome fast service! Appreciate, best regards!!!
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August 2025 by Michael Bonner
To the individual who recently posted a review about starting a class action against Xfinity—I’m all in! I fully support that initiative and would love to connect with anyone who knows who they are or has a copy of that review. I’ve had terrible experiences with Xfinity in the past few months, and it’s clear that we need to stand up against this bullying behavior. Let’s get this moving!
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August 2025 by James Mapes
They lie to you about the costs and then after you sign their contract they change the costs to a much higher rate. AVOID AT ALL COSTS. SHAMEFUL.
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August 2025 by Marta Echavarri Abascal
Worst service ever. The Xfinity store in Imola, Napa, has been impossible to deal with. For three months I’ve been trying to fix an issue Customer Service caused from the beginning, but they just keep sending me in circles and redirecting me to phone lines. The staff in Napa gave me the worst in-person treatment. I don’t recommend this store to anyone
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August 2025 by Ni llava
This is regarding my encounters with technicians, phone reps, and chat reps. Today, I was outside waiting for the technician. And then my appointment was cancelled during my window. I spent 1 hour 20 minutes on the phone and talked to 6 people just to finally speak to someone who could communicate with dispatch. Why didn’t the technician call me? Why was it so hard to get an agent in the phone? Why did so many people tell me different things? Why is there no accountability and false reassurance? My last 2 appointments, the tech arrived 1/2 an hour early, wanting to get started. I wasn’t even home yet. He then made an appointment for me but he nor Xfinity ever confirmed it for a whole week. My poor parents were going to meet the technicians too, but we didn’t trust the lack of communication. The people who actually did come arrived 2 hours earlier than the first tech told me!? And, I have asked for appointments just to have chat agents tell me they are activating service that was already activated, to where I got bills for Internet that wasn’t even set up yet. Today, it took me 6 calls just to get a person on their way phone, and that only worked when I selected an option that I wasn’t even calling about. They even have a phone option for billing, just to tell you they can’t help with that over the phone and they hang up on you. You can’t call the technician department or the store directly.
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August 2025 by Jose Picos
Customer service sucks.
