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March 2024 by Angie G (angpang23)
Making a reservation at this place is literally pointless. A couple who came after us and thought it was enterprise got upgraded to an SUV when they asked for the “most economic car”…all because they spoke spanish. Yo también hablo español, donde está mi upgrade? Discrimination much? They left the rental place before us. We were given a car with the engine light on and we made it passed the gate onto the stop sign before we noticed. Backed up the car inside the gate and the manager with very poor taste in humor said “what did ya’ll do? Did ya’ll break it?”. We were later told that car was placed in the shop and that it had stopped completely. What if we had driven that car out into the freeway? We were promised 20% off for a smaller replacement car. Upon return, the manager didnt even tell me that he wasn’t able to give me the discount because another discount had already been applied from my company. Didn’t even have the decency to tell me, I had to ask when I got my receipt. Incompetent, unprofessional, and racist. Never renting here ever again. Taking my business to enterprise.
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March 2024 by Angelina Perez
The car I requested was very good. The service was excellent
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February 2024 by Jonny C
If you rent a car and want to transport your family dog with you. They will charge you $400 just to clean it! Come on, what a rip-off! It's just fur! People do a lot worse in rental cars
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January 2024 by Fair reviews Based on my Experiences
Although my latest experience was very negative w Marco. Rosie the GM has been a tremendous help in past years.
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November 2023 by Ali C
I rented a Tesla online to pick up at the National city location. When I got there they said they couldn’t give me the car because it was damaged. Their solution was for me to go to another location (la Mesa) and pick up a car from there. Really? They should have called me to let me know it wouldn’t be available. They knew the car was damaged and was reserved to pick up at 10am so why not take the time an offer good customer service and call me to let me know. Why?? Now I’m going to be late to my appointment which is 3 hours away. If this location is the only one close to you and you decide to rent from them. Call them to confirm before you drive there to make sure they have the car you reserved ready for pick up. They won’t call you.Short storyHad a reservation for 10. Car was not available said i had to go to another location to pick up. They couldn’t pull up the reservation because it was another location so had to star a new reservation which ended up costing more. According to them they couldn’t match the price. One hour and a half later I finally had a car. If you don’t what your plans ruined Call them a couple hours before your pick up time THEY Will NOT CALL YOU.
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October 2023 by Nancy Giovanetty
Awesome staff, great service I am always greeted and feel welcomed when I go in.
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August 2023 by Eduardo Scheitt
I prepaid/rented a Tesla to try it for a day. Got there, they didn’t have the car because the “person decided to extend their rental”. The solution offered “we’re gonna call around and bring a car in and let you know when it’s available”. Really? What about giving me a heads up an hour before my pick up time so I wouldn’t have to work the logistics of taking time off and getting a ride to get there…?Call to confirm if you decide to rent here. They won’t call you.************A week laker, upon my wife’s insistence :), we rented a Model 3 and confirmed its existence by phone (it took several attempts but the clerks were nice and helpful). The car was there and the rental went smooth. The guy at the counter was very patient besides being so busy. It changed my impression of the business. I changed my review after this last positive experience. Would go back there after all.
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August 2023 by Spence Hardwick
Told me they would pay for a ride to the shop or home, then stuck me with a $50 Uber out of my own pocket, because that was not true. Also impossible to get them on the phone and each rep will tell you something different. I’d rent from a different Hertz location
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August 2023 by Rachel Cibrian
I love this HERTZ location. They are always super helpful and friendly. Rosie is the manager and she always makes sure we are taken care of!
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July 2023 by Charles Jackson
Great cars ... Excellent selection for electric cars ... The customer service is great on the inside but they absolutely NEVER EVER EVER answer the phone .... It's either automated or a no-go ! They make you drive to them and that could stress out someone that may have a little question or if the want to extend or something and can't come in at the time ... This may have caused late fees to be applied to someone and could have been avoided if the phone was answered ...
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June 2023 by Gregg Fajardo
I Tried To Rent A Minivan From This Horrible Place. I Went On Line Friday Night & Tried To Use Their Website, It Wouldn't Except My Reservation. I Called The Next Morning @ 9am & Tried Calling To Their Office For About An Hour, No One Picked Up!
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June 2023 by Victor Morales
Just go somewhere else. I'm saving you the hassle. OH YAH BEWARE OF THE INSURANCE SCAM THEY GOT GOING ON. Was told by an associate the insurance was only $60 dollars extra so I got it! Keep in mind I rented the vehicle for 4 days! BAMMM Next thing you know I was charged $240 extra after returning the car. The associate just so conveniently forgot to mention it was $60 per day. Save your self the time and hassle go to Enterprise...too bad there's no option for 0 stars.
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June 2023 by Elizabeth romero
DO NOT RENT FROM HERE !!! WORST EXPERIENCE OF MY LIFE. ABSOLUTELY NO CUSTOMER SERVICE SKILLS! WAS CHARGED FOR ONLINE RESERVATIONS, THEN AGAIN AFTER I RETURNED THE VEHICLE CHARGED AGAIN PLUS THE INSURANCE FEE. VEHICLE HAD 0% OIL AND VERY DIRTY INSIDE AND OUT. ICOULD NOT GET A HOLD OF ANYONE OVER THE PHONE. I SHOW UP TO DISPUTE THE CHARGES AND 3 ASSOCIATES ARE ARGUING WITH SOMEONE OVER $3. I WAITED OVER AN HR AS WELL AS 4 OTHER PEOPLE. WHEN I FINALLY WAS CALLED UPON THEY TOLD ME THEY CAN NOT DO ANTHING ABOUT MY CHARGES AND CONTINUED TO TALK OVER ME. THEY NEED TO FIRE ALAN ROSIE AND ESPECIALLY NATALIE. CANNOT EXPRESS HOW APPLAUD I AM AT THE LACK OF COMMUNICATION AND UNPROFESSIONALISM IN THIS FACILITY. I GOT A HOLD OF A GENERAL MANAGER MELISSA AND WAS NO HELP WHAT SO EVER. PRICES WERE FINE UNTIL THEY DOUBLE CHARGED ME AND LIED. I HAVE NO PROBLEM PAYING WHAT I OWE AND AGREED TO, BUT WHAT I DO HAVE A PROBLEM WITH IS PAYING RIDICULOUS FEES AND DOUBLE THE PRICE AND BEING LIED TO, TO COVER THEIR MISTAKES. WILL NEVER GO HERE AGAIN OR RECOMMEND TO ANYONE !!!
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May 2023 by Mandy C.
If I could give less than one star trust me I would! This service was appalling!! Do yourself a favor and DO NOT COME HERE!! We payed for a full size pickup truck and gave us a totally different and smaller truck PLUS it had the damn service light!!! The staff was not empathetic and didn't seem to care. Such a shame!
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May 2023 by Marko H.
Best weekly prices ,service and vehicle quality very consistent reliable no games very flexible business friendly
