JCPenney is a large retailer offering apparel and home furnishings. Customers find the store very clean and orderly, with items described as very good and comfortable to buy. The staff is generally noted as being pretty attentive and ready to check people out quickly, which is appreciated. The store is often not packed and has okay prices, with some mentioning killer sales like 70% off. It provides conveniences like an in-store restroom. However, some criticisms exist. The store layout is called inconvenient, with plus-size women's clothing separated from big and tall men's sections. Some feel the signage for sales is misleading, as items are already tagged at the half-off price rather than having an additional discount. The style of women's clothes is sometimes viewed as outdated. During busy times, like lunch hour, there can be insufficient cashiers, leading to long waits. A few reviewers question the value, suggesting better quality can be found elsewhere.
Store is a little bit of a mess and on employee that if you ask for a pri to check she gives you the highest price to pay instead of actually checking and she is rude
January 2026
Well I went to return some shoes that I purchased! At another JCPenney store I paid most of it in cash but they told me they couldn't give me back my cash back it had to go back on my credit card.i I didn't want to fight with the associate was in a little pain !
August 2025
I needed a pair of dressing shoes. I'm not a very big selection, so I went somewhere else
