Citi is a financial services company offering digital banking, mortgages, personal loans, small business banking, credit cards, and wealth management. One customer reports a difficult experience where a check was wrongly questioned, which took days to resolve until a specific branch manager intervened to fix it quickly. Other reviews highlight a branch manager who provides great customer service and thoughtfully understands banking needs. The manager and team are commended for their care and service.
They REALLY need better training to help customers cash checks. Both people I spoke to were quite helpless when it came to procedure, and it ended up being a waste of trip.
July 2022
Finally found a Citibank branch manager that really cares about great customer service and understanding my banking needs. Hats Off to Kevin Smith and his thoughtful team!!
April 2022
Finally found a Citibank branch manager that really cares about great customer service and understanding my banking needs. Hats Off to Kevin Smith and his thoughtful team!!
