FedEx Ground has provided a mixed bag of experiences for its customers. While some have praised the exceptional customer service and dedication of the team, others have expressed frustration with delivery issues and the need to pick up packages at the warehouse. One customer was pleasantly surprised when the Newark office reached out to them regarding an address mistake, going above and beyond to ensure the package was delivered. The helpful and professional customer service representative who assisted with holding a package for pick-up also received high praise. However, another customer shared a more negative experience, describing FedEx as the "worst" delivery service they have encountered. The customer was disappointed when the delivery driver was unable to fit their e-bike on the truck and directed them to pick it up at the warehouse. Despite the inconvenience, the customer's experience at the warehouse was smooth, with a quick and efficient pick-up process. Overall, the reviews suggest that FedEx Ground's service quality can vary, with some customers receiving exceptional care and others facing delivery challenges. The warehouse operations appear to be well-organized, providing a positive experience for those who need to pick up their packages in person.
I stayed at home all day waiting for my signature-required package. FedEx falsely claimed they attempted to deliver it, but no one was at home because there wasn’t even a door tag left. I’m really upset about this experience.
May 2025
Never, ever use them for shipping… do yourself a huge favor. Never get any shipments on time. Customer service gives you the runaround and different stories while their own app is giving me the information. Always disappointed.
April 2025
FedEx has such a shitty service and incompetence people. Can’t understand why business keep shipping with them
