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March 2024 by Tracy Chen
Fedex ground service is garbage. The facility in Newark will place future delivery of a package, even though the recipient has never requested. The customer service is garbage too, the agents are located in India and provides absolutely no help. I am curious how Fedex can stay in business with this kind of customer service.
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February 2024 by Xiang Zhang
no response at open hours
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October 2023 by Haotian Zheng
Says 'delivery exception customer not available or business closed' but I was waiting at home. Called FedEx and was redirected to pick up at this place, and is a 30min drive from home. Horrible that FedEx wouldn't do the work and needs the customer to make the delivery part on their own
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October 2023 by Junming Z
I am at home waiting for the package. they said customer not available even without coming to my house?
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September 2023 by varun pathak
This is the worst facility. I wish we had an option to give 0 stars. I ordered PS5 and was very excited that I was sitting in my living room to wait for the delivery. I got the notification that I missed the delivery without them knocking my door or leaving the door tag.I contact the customer services and they were giving assurances without the commitment.I'm very disappointed with FedEx and they should take serious actions against this facility.
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August 2023 by Michael Motorcycle
Every single order delivery that I've experienced with FedEx has been horrible. It seems like it's common for this facility to loose track of shipments. We live in 2023, FedEx should have their logistics figured out by now... horrible experience every single time!
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August 2023 by Chikinini G.
Lazy drivers. I was there waiting for the package by the door all day. They just said there was nobody was home! ARE YOU FKN kidding me?!?
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August 2023 by Lillian H.
I'd like to add another one star review because my package got stolen again by the employees here. It was just a pair of PINK leggings so I hope you are happy with them. Did you go to the Barbie movies with MY leggings? You belong in prison instead.
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June 2023 by R C
I live at 5xx Santa Marie Terrace, and my packages have been delivered to 5xx Santa Rosella Terrace on a regular basis even after I complained to the field office numerous times. I have encountered multiple losses due to this practice. The delivery person did not seem to read the road bill fully, nor any effective corrective actions were taking place. Very frustrating....
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August 2022 by Justin Digal
I did a vacation hold as I wasn't going to be home on the scheduled delivery date, and it needed to be signed for. My PlayStation 5 package was held at this location according to my tracking number. A whole business shipping day passed and my tracking # never updated, so I called this location and the rep confirmed it was there, they just had to have someone in the warehouse bring it to the front and they'd call me back to let me know when I can pick it up.2 whole business days passed, and each day I kept calling back to ask the reps when it's ready to be picked up. They then told me to reach out to the shipper as they claimed it be "lost". Welp, looks like a warehouse worker came up on a PS5 for free. In my perspective, it was definitely stolen by someone that knows the in's & out's and the blind spots of this warehouse. Especially if you can see the 'ship from' on the label, you can already tell what's inside. Based on other public Google reviews I've seen here, I wouldn't be surprised if this kind of employee behavior was happening at this warehouse.No disrespect though to the agents I spoke with over the phone as they were polite and patient with me. I ended up getting a refund from the shipper as it was clear my tracking # never updated to 'Delivered'. To the FedEx company, please have some better employee management at this location or start an investigation. It's obvious that there's some shady stuff going on here when people aren't getting their packages and having to come here to review their experience.
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July 2022 by Vignesh Miriyala
Restricted entry, you can only enter if you have a valid tracking number. Won't allow you to print labels in here.
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July 2022 by Pnam A.
I receive deliveries out of San Jose and service it excellent. deliveries out of Newark are always a problem. I have a clearly marked sign at my garage to deliver to front door and have a profile with Fed-X indicating all packages should be delivered to front door. Deliveries out of Newark, regardless of whether marked fragile are either thrown over my patio wall into the patio or thrown in the driveway. On one occasion the delivery person delivered my package to someone else but wasn't sure where, and the supervisor suggested I walk around my condo complex to find it. Today another fragile package was thrown in my driveway. I complained and a supervisor said the driver is new and they need to explain to deliver to my front door. The package indicated it should be delivered to the front door and there are signs at the garage that packages should not be left there. Can't these drivers read and what about my neighbors who have problems with them? We're Fed up with Fed-X. UPS is excellent and I encourage vendors to use them.
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July 2022 by Lin N
The woman who answered the phone here is wonderfully helpful! She was able to help me hold my package here for pick up, after multiple failed deliveries. Did not catch her name, but she deserves a raise for excellent customer service and professionalism!
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July 2022 by Dex F.
Terribly rude, negligent, and dishonest staff. Don't bother with fedex, usps gives better service . Huge rip off considering it's a paid service.
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July 2022 by k
Travel History (just count the NEWARK CALIFORNIAS)Sunday, June 19, 202212:46 AM TRACY, CAArrived at FedEx locationSaturday, June 18, 20229:38 PM NEWARK, CAArrived at FedEx location9:33 PM NEWARK, CADelayPackage delayed9:20 PM NEWARK, CAArrived at FedEx location10:57 AMAddress corrected10:57 AM NEWARK, CAReturning package to shipperDamaged in transit - Unable to deliver shipment - Returning to shipper10:57 AM NEWARK, CAArrived at FedEx locationThursday, June 16, 20226:45 AM NEWARK, CAOn FedEx vehicle for delivery6:43 AM NEWARK, CAAt local FedEx facilityTuesday, June 14, 20228:49 AM NEWARK, CAAt local FedEx facilityMonday, June 13, 2022 amazing how you can show up at your own facility so many times. im 15 min away from the location and im not allowed to pick it up. STILL HAVENT gotten it btw who knows how much longer
