FedEx Ground has provided a mixed bag of experiences for its customers. While some have praised the exceptional customer service and dedication of the team, others have expressed frustration with delivery issues and the need to pick up packages at the warehouse. One customer was pleasantly surprised when the Newark office reached out to them regarding an address mistake, going above and beyond to ensure the package was delivered. The helpful and professional customer service representative who assisted with holding a package for pick-up also received high praise. However, another customer shared a more negative experience, describing FedEx as the "worst" delivery service they have encountered. The customer was disappointed when the delivery driver was unable to fit their e-bike on the truck and directed them to pick it up at the warehouse. Despite the inconvenience, the customer's experience at the warehouse was smooth, with a quick and efficient pick-up process. Overall, the reviews suggest that FedEx Ground's service quality can vary, with some customers receiving exceptional care and others facing delivery challenges. The warehouse operations appear to be well-organized, providing a positive experience for those who need to pick up their packages in person.
The delivery guy Pete, with no teeth assured me my items will be returned to shipper.. now it show this guy delivered it . And I’m out few hundred dollars. Merchant just as horrible..
March 2026
This place is the most unprofessional delivery service, I lose more stuff from Grainger orders than I receive, the drivers are impatient and just claimed to Grainger that my building is closed. We have been in business for 25 years. I'm hoping Grainger cuts ties with this group they are the worst.
February 2026
Never attempted to deliver my package - AVOID THIS SERVICE THE DRIVERS LIE
