Oak Harbor Freight Lines
Hours:
6700 Smith Ave, Newark CA 94560 Hours
About Oak Harbor Freight Lines
Oak Harbor Freight Lines receives mixed reviews regarding its customer service and reliability. Some customers report very positive interactions with polite, nice, and helpful representatives who resolve issues efficiently, enabling quick package retrieval or providing helpful solutions. However, other experiences are negative, citing poor communication, particularly from one female dispatcher described as a rude and uncaring representative. Problems with scheduling and reliability are noted, including a company no-show after a confirmed four-hour delivery slot and a truck arriving with non-functioning equipment, necessitating last-minute rescheduling. This inconsistency can be costly for time-sensitive business deliveries, leading to frustration. While some staff are commended for their assistance, the service experience appears to depend heavily on which representative is contacted, resulting in variable customer satisfaction.
Most Recent Reviews
October 2024
Awesome people in the office, and good drivers. They get the freight and load it up to deliver to your house or company.
August 2024
We always get the same delivery person, his name is David. He's always kind, polite, patient and professional. Delivery is always fast. No issues at all.
September 2023
I forgot to ask the name of the lady who helped us but she has saved me today and I was able to grab my package 30mins after I called her!
More Comments(38)
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