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“Excellent experience for the second time! Michael was very helpful and knowledgeable about all the mattresses. We are looking forward to getting our new mattress @”
“I had forgotten my wallet and only had my phone with very little battery left, so I headed over to the Tech Department. That’s where I had the pleasure of meeting Ernest. I asked if he had a USB-C charger I could use, and he went out of his way to search and find one. Absolute lifesaver. These are the kinds of employees you keep and reward. You’ve earned a customer for life. Keep up the great work, Ernest, you rock.
Recently, Jacob, who checked us out, also did an excellent job. It was great to see a familiar face. He remembered my sister and me from high school since we were in the same graduating class. That kind of personal connection really stood out. Keep up the great work, Jacob. Thanks again.”
Furniture Stores
Furniture Stores
Furniture Stores
“I just called West State asking about selling my used billiard table. Even though they weren’t interested in purchasing it, Sal was extremely responsive in giving me info and some helpful tips. I was really blown away by this level of service in today’s world. If he was this attentive to someone like me who is not expected to be a customer, I can only imagine the kind of service they provide to paying customers. Thank you Sal for reaffirming my belief in service.”