Barbeques Galore in Valencia is the nation’s largest specialty retailer of grills and outdoor living products, providing a wide selection of grills of every sort, outdoor heaters, pizza ovens, and accessories. They are experts in custom BBQ islands and outdoor kitchens, acting as an authorized Big Green Egg dealer. Customer reviews highlight that the sales team provides awesome advice, expert knowledge, and top-notch customer service. Staff members are noted for being patient, kind, and efficient, taking time to help customers find the right grill or parts, design islands, and save money. They research inventory thoroughly and partner with manufacturers to resolve issues, often going above and beyond. Many customers report getting amazing deals and express that they will return for future purchases, giving their full recommendation. However, some feedback indicates that the scheduling department needs to communicate better, with reports that they are awful at answering phones. Despite this, the consistent excellence of the sales and installation teams leaves customers very happy with the service and price, securing their continued business.
I had some questions about some equipment in a new patio build. Saul was incredibly knowledgeable and patient explaining options for me. Erick helped me out as well.
August 2022
Came in looking for a Napoleon grill. The manager of this store gave me an amazing deal on a Napoleon Prestige 500. A few days later the grill was in and ready for pickup. Couldn't be happier with their service and price. I will be coming back for future purchases.
January 2022
Saul, Dennis and Scott are the best customer service team there is! Keep me coming back. Better than buying at Amazon.
