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January 2024 by hong pham
I came to pick up my item but they said they were going to have lunch then I waited half an hour later and saw three people come back but they were in the room and didn't go out to the reception desk. I went there and asked if they could help me and they said You came back at 02:00 and it was only 01:00. I didn't have time to wait. Meanwhile, those people weren't staying around and they don’t care the costumer!
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June 2023 by My H.
The customer service at this location is horrible and unprofessional. Joshua helped me today and he was very unpleasant and rude. I didn't expect the customer service to be great but it didn't have to be this bad. The vibe was bad and the attitude was horrible.
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May 2023 by Jackie B.
All the reviews about this place trying to scam you are 100% true. I brought in my LV Speedy 30 which is in excellent condition with the box, dust bag and keys and was quoted $400 from fashionphile to buy my bag. There are tons of LV resale groups on Facebook offering at least $1200 for bags from 2015 and earlier! My bag is from late 2019! Save your time and join the LV resale groups on FB if you want to receive the actual VALUE for your bag.
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March 2023 by Ana C.
Front desk attitude is bad. They would tell you how their schedule is full and couldn't schedule till 2 months. I don't understand why this location is so different from Carlsbad. Even worse service than Hermes stores. Never go back again!
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December 2022 by Elizabeth G.
$800 dollar never worn Gucci wedges bought a little under 3 months ago and they quoted my shoes $300. This is absolutely ridiculous considering these shoes are brand new and definitely worth more than $300. It's a scam and it really sucks because I just felt like they were low balling me. I decided not to accept the offer and just settled with selling it on my own. I know I'm not going to get the exact price I paid but definitely more than the $300 quote FASHIONPHILE gave me. This was my first experience here. I will never try and sell here again.
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August 2022 by Kieth C.
They are trying to steal your beloved products! beware they are taking advantage over someone who needs money on their products. ridiculous.
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June 2022 by tanya
I had a wonderful experience with Fashionphile. I was very nervous as this was my first preloved purchase. They made the process so smooth and reassuring. After my purchase, I received confirmation via email the following day and was provided tracking information. When the item arrived to the store, I was notified by phone call that same day to schedule an appointment to pick up my item. The woman I spoke to was very nice. I was also relieved to know that I could pick up my item at a physical store (Fashionphile New Port Beach). When I got to the store I was assisted right away and my item was brought out to me to inspect. I would purchase through Fashionphile again and would definitely recommend.
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June 2022 by Samiur Talukder
Nicole, Client Services in Carlsbad and Sasha, Client Services in Carslbad have extremely poor work ethic and unprofessionalism, and are not targeting their efforts towards client satisfaction. I was on hold for over 15 mins, however, no solution and outcome based ideas were offered at this time. When I proposed solutions, they were quickly shot down. Leaves a lot to be desired.
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February 2022 by Chun C.
very rude service!! The lady in the front bring the attitude to the customers. She really need to training. Terrible experience at this location.
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February 2022 by Tremaine R.
I hand delivered my Hermes bag to the drop off location. My items were looked at and a receipt was given to me. I was told a day or two later that my item was not authentic and that it was being returned. Fine, I paid the authentication fee and that should've been the end of the story. It wasn't... I received a second email from them that indicated that my Hermes lock that accompanied my purse was no longer there and had been lost by somebody while in transition to the corporate office. I was told that they would return my authentification fee however the authentication fee was far less than the cost of replacing an authentic Hermes lock which at this point we can't prove if it was real or fake. Never ever use Fashionphile. Find a more secure company. I have hired an attorney to bring finality.
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January 2022 by barry c
this location hires untrained staff that has NO regards for your items, especially the asian girl they hired as an estimator who throws your stuff back into the box with 0 regards for your belongings, then tried to steal my hermes ribbon that came with the box. i asked her where my ribbon was and she had the audacity to say it's in the box when i opened it to verify and she went back into her office, came out with the ribbon and didn't even bother to apologize. very unprofessional. i do NOT recommend this location at al.they used to have really knowledgeable staff, not anymore. all the good people left FP, with inexperienced, untrained people left to handle your luxury goods without any care.
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August 2021 by Sandy M
Update: I returned to Fashionphile today. The individual Mario that works there lied to my face about contacting a supervisor . He was condescending, disrespectful and threatened me with security . I filed a police report with Newport Beach Police. This business and its employees are unethical, fraudulent, liars and unresponsive. No attempts have been made to contact me by phone.
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August 2021 by Sandy B.
SELLERS BEWARE!!!! SCAM ALLERT!! This place is extremely suspect and shady. I've been dealing with them for a few days now. It's been an ongoing nightmare. I made an appointment to bring and sell my Louis Vuitton wallet and purse in. Both are still in original packaging. I was quoted a price. I agreed on the price. I was told "accounting" would contact me for payment. I selected wire transfer. I issued the wire information . Accounting can only be reached via email. Which is problematic and very shady. I received a message from accounting asking for a Swift Code. My bank had no idea why they needed that for a domestic wire transfer. I was told by Fashionphile "accounting " my information that my bank gave me was incorrect ! Huh? My banks wire instructions on how to wire to my account incorrect ? Oh, ok?! From there it went further downhill. Clearly, whoever is in accounting has no clue on how to wire funds . This was proven when I gave them a Swift code from my bank . Well guess what that's for international wires not domestic . It's been impossible to get any help from the people in the store. They tell you it's accounting. Accounting doesn't have a phone number nor is there a manager. I asked for a supervisor. Supervisor is now the go between "accounting" and myself. My bank informed me that any wires sent for international wouldn't be receive and returned to sender. As of 8/3 Fashionphile hasn't notified via phone or email of where my funds. The folks in " accounting" are avoiding my emails after telling me they sent it correctly. My money is being held hostage. I can't get a hold of anyone in store, email or by phone. My bank informed me the return of the wire is immediate. Yet, accounting is saying they haven't receive it. Nor confirmation of anything?! This place is a scam and a con They take your merchandise and refuse to pay you. I'm still waiting for either my merchandise back or money. No one is responding. I returned to Fashionphile for answers today. I was met with lies and condescending behavior from Mario. He refused to assist me. The people that work there are intentionally pretentious, condescending and liars. They refused to assist me and make it right. I was threatened with security and wasted hours trying to get my money or items back.
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May 2021 by Lauren B.
I just finished selling a bag and I had a really great experience. I was really nervous as I had been considering selling a bag of mine for awhile but figured it was noncommittal to just get a quote. I made an appointment and dropped off my bag, came back in about 30 min after shopping around and was actually pleasantly surprised by the quote I was given. Happy enough to sell on the spot. The woman on the phone when I made an appointment was incredibly kind and my experience in person was equally as great. I'll definitely be bringing any future items here!
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October 2020 by Michelle B
So you dont get lost like me, Fashionphile is located inside Neiman Marcus on the third floor near the restrooms. Make sure you park at Neiman Marcus parking lot for faster access. I had a pleasant experience selling in this location, the process itself is quick and simple. You will leave your items with them and a buyer will look into it. After about 30 minutes or so, they will call you to let you know that your quote is ready, once you accept you will have an option on how you would want to receive your payment. My buyer was really nice and patient with me, I didn't feel rushed at all. Overall, I would come back and sell with them again.
