August 2021 by Marissa S.
Racial discrimination at its finest. I was next in line at the women's section to pay and the lady at the cashier asked me if I was there for a return. Why would she assume that? She them proceeded to suggest that I go to a different register because she was going to help another white customer that came after me and was waiting beside the counter. The customer even acknowledged that we were there before her. So, my daughter and I just decided to go to another register who wanted us to pay at another register since she couldn't figure out how to adjust the sale price. The young man at the kid's shoe department was very helpful though as well as the lady working the Sugarfina register.
August 2021 by Marla T.
The worst Nordstrom !!! Mona the store manager is rude beyond belief & usless as a manager! i have been treated better @ target. what a sad day realizing how this location has spiraled downwards. i left never wanting to return! i am completely disappointed & disgusted.
August 2021 by Carol Lee
Great selection, knowledgeable sales staff. Wes was fab in women's shoes, recognized that sneakers were a bit small and got the right size. Also answered questions about sneakers suitability for various sports. Very helpful.
August 2021 by Litzy Ledbetter
Good service, good chair to seat and wait on my sisters.
August 2021 by Isaowl3
I was waiting with my friends to purchase sunglasses and because the department we were in didn’t have any cashiers we walked to the luxury dept to purchase them. We were obviously waiting to check out and the rude employee said, “do you need help with something?” VERY passively and gave us a dirty look. And I said that we just wanted to purchase these sunglasses and I put them on the counter. She picked them up and said that they don’t have a tag and to go find a new pair and do it in the section we got them. I’m a card holder and know that we can purchase items in any department. Super unprofessional
August 2021 by JP M.
This store is one of my favorites! I work the street near the new local actually but if I need my items right away I'll buy online and pick up in store or if I have time to spare I go into the store and look for the items. Always have a great time in the departments I shop in. It's a shame Karen is no longer at the Clinique counter but she's still a message away through the Nordstrom app so it's no biggie :) everyone is so nice but she was my go to sales person!
July 2021 by Sara A.
If you're looking for the most professional and amazing salesperson in Nordstrom Fashion Island, I hope recommend Alana to go for any inquiries!!! She's really knowledgeable and I had the best experience of shopping with her and plus she spoiled me a lot!!!
July 2021 by Jerry Fontaine
I'm only going to give this place 5☆'s because of Andrew in men's shoes. I got a pair of shoes, Andrew was amazing. I went over and grabbed some socks and t-shirts and literally stood in the middle of the floor for (yes, I timed it) 15 minutes and NO ONE even acknowledged me! Employees went whisking by, but treated me as if I was invisible!Nordstrom is NOT the same 'ol Nordstrom of yesteryear! It's become like a Macy's or Sacs!The days of customer service throughout the store is GONE!And the way some of the employees dress now is atrocious!So I took my stuff back to men's shoes and had Andrew ring me up!So sad! ? I remember the amazing customer service you used to get in every department.Ah... The good 'ol days!Thanks Andrew for giving me a ray of hope that all is not lost!
July 2021 by Kathleen T.
Do not buy online and pick up at this Fashion Island Nordstrom store. They will mess up and give your order to wrong people. Horrible. I ordered a pair of glasses and I waited for 6 hours and no one called me.. I had to call them and the they told me the logistics team messed up my order and gave to someone else. I talked to 2 store department managers Anthony and Tommy and they are at horrible customer service. I have been long long customer with Nordstrom and this experience is awful. So disappointed PLEASE DO NOT PLACE ANY ORDER AT THIS STORE . Your orders will be lost....
July 2021 by Reagan Jobe
Nice store but really don't have much in stick like they used to have.
July 2021 by Patti G.
Nordstrom Newport Beach is not the place to buy make-up! They do a terrible job with inventory control (hence I have received much of my make-up via USPS or UPS because the store needs to order and send to me), its hard to find anyone to help you and they do not stand by their products. I bought the Lancome Definicils waterproof mascara and artliner and now have indelible black stains on two pairs of white pants! I complained to the acting store manger (Arlene), store manager (Terry Penrod) and Regional Manager (Michelle Korb). Michelle said I am the first to complain. I find that hard to believe! I expect that others have experienced permanent clothing stains from these products! If you have, please let Michelle know. Her number is (714) 582-6630.
July 2021 by Ray B.
This is our favorite lunch spot! My friends and I have made it a weekly tradition now. We really, really miss the truffle tater tots. Can you please bring those back?
June 2021 by Nikki S.
Not a single employee asked if I needed help or tried to assist while shopping today. This has been going on for years. This is the third time I've tried to shop this location in three years and it's always the same poor service and cannot find sizes on the clothes that are out.
June 2021 by Custom Wedding Gowns By Debra Green Design
So so sad. Nordstrom isn't Nordstrom anymore. It used to be so fun, so fashion forward, so much to choose from. Now it's just not. Blah selection, high prices, terrible sales (except shoes. Shoes are still very good). It was like this pre pandemic, and now it's way worse. Nordstrom Family Come Back! You were wonderful. You had a vision! You provided a unique and exciting experience! The new guys haven't a clue. Till then it's online at Theory Outlet for me.
June 2021 by Ashleigh Dixon
This Nordstrom is OK. It is so tiny; I don't remember it being this small. Service was excellent in the different departments we went to (shoes/cosmetics). The selection is small and standard to what they've had in other Nordstrom this season, but they are able to order from other stores which is helpful if you live in the area (I do not).Not my first choice Nordstrom, but it'll do in a pinch.