“Had an emergency. The mechanic working on my Mercedes E550 ran into an unexpected problem that required machining on the engine block, but unfortunately he did not have the equipment to do that type of work. Found Bosch on Yelp and called to see if they did that type of work and could then finish the original job. Talked to Matt and explained the situation. He asked if I could send him a photo for his mechanic to look over before giving me a quote. I took the pics and sent them via text. He called me back a short while later with a quote and I explained I really needed the car and how long would it be until he could take it in. He agreed to take it right away. I called AAA and had it towed to him. This was Tuesday afternoon and I wasn't expecting the work to be completed until at least Thursday. He called me again late Tuesday and explained that there really was one other part involved that his mechanic recommended replacing. He fully explained the reasons, which made total sense, so I approved it. He said they hoped to have it done by late Wednesday, ahead of my expectations. Sure enough, he texted me Wednesday at about 5, saying it was ready. I got up there immediately. Not only was he nice, friendly and professional, both he and his mechanic took great care with my car and I was in and out in less than 10 minutes. My 'baby' is now purring like new again. Their work was excellent. One of the best experiences I have ever had with a repair facility. Highly recommend!”
Used Cars
“Had an emergency. The mechanic working on my Mercedes E550 ran into an unexpected problem that required machining on the engine block, but unfortunately he did not have the equipment to do that type of work. Found Bosch on Yelp and called to see if they did that type of work and could then finish the original job. Talked to Matt and explained the situation. He asked if I could send him a photo for his mechanic to look over before giving me a quote. I took the pics and sent them via text. He called me back a short while later with a quote and I explained I really needed the car and how long would it be until he could take it in. He agreed to take it right away. I called AAA and had it towed to him. This was Tuesday afternoon and I wasn't expecting the work to be completed until at least Thursday. He called me again late Tuesday and explained that there really was one other part involved that his mechanic recommended replacing. He fully explained the reasons, which made total sense, so I approved it. He said they hoped to have it done by late Wednesday, ahead of my expectations. Sure enough, he texted me Wednesday at about 5, saying it was ready. I got up there immediately. Not only was he nice, friendly and professional, both he and his mechanic took great care with my car and I was in and out in less than 10 minutes. My 'baby' is now purring like new again. Their work was excellent. One of the best experiences I have ever had with a repair facility. Highly recommend!”