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August 2025 by Allen Paul Baldonado
The staff who took care of me (Linette) in Northridge location did an amazing job. Normally I am a hard stick that usually takes 3-4 times average before someone can get it. But she got in 1 time without any discomfort. Great Job!
Otherwise so sad that i notice it is hard to book now in quest. I even need to drive all the way to Northridge just to get my blood work done (i live in Santa Clarita). Hopefully quest can do something about their staffing.
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July 2025 by Darleen Rogers
This place is extremely busy but is run very efficiently - the only issues is the location on the 6th floor as the elevators are VERY SLOW! If you are not there early at least 15 minutes before your appointment the elevators can make you late. This last time I waited 10 minutes before the elevator came and as usual there are only 2 out of the 3 operating. I was 20 minutes early so I was not late, but a number of people were complaining about it. Also wear a mask because people try to squeeze into the elevator even when there is no real place for them to fit... I usually come here every 6-10 months for blood work as all the tech's here are extremely kind and gentle, friendly and very professional and informative. I have always had a positive experience once I get to Quest on the 6th floor. But the elevator issue needs to be resolved - it is progressively getting worse.
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July 2025 by Patrick B
Not sure why a lot of people are giving this place 1 star. But it was great for me. Good thing I had an appointment time. The room was pretty packed, so I'd imagine it would have taken a while as a walk in. I checked in through my phone when I got there which made it really easy. I sat down for about 10 minutes then they called me in the back to get my blood drawn. That was it. I'd say ideally you should make an account through the website and make an appointment time. I definitely plan on coming back
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July 2025 by Edison Younan
was good
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July 2025 by S Blackwell
I pre-registered and was so excited when I walked in and my name was called immediately! I asked for my favorite... Maria and was disappointed it was her day off. A lovely young lady named Sidney said she'd take care of me. I asked how long has she worked there. She said only a few months. I got nervous because taking blood is 50% hit or miss with me. This may not go well. She assured me it will be just fine. I took a deep breath and before I knew it, she had already taken my blood and I didn't feel a thing! Shocking. I usually feel EVERYTHING! So, I asked for her supervisor... Had to tell somebody about such a positive experience! Then the tears. I was overcome with anxiety about the blood test combined with so much joy that this went so well. What a sweetheart! Both she and the supervisor were so kind and supportive and we were all laughing in the end.
I've been coming to this office at least since 2017. Now, Maria and Sidney will be my favorites at Quest. This is a quality staff of caring individuals with extraordinary skills and bedside manner. I am grateful for this office where I am consistently treated with professionalism and kindness. Please thank Sidney and her supervisor who laughed and cried with me. It doesn't get better than that! God bless you all.
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June 2025 by Aziza Tellaiy
I visited the facility twice two weeks ago and today I arrived in the facility at 10:40 am enter waiting room there were thirty patients were waiting no ac not clean not fresh air after five minutes I couldn’t breathe anymore I left waiting room and sitting in my car came back after and asked the nurse to take me in because at 10:10 is my appointment and I have anxiety I can’t wait she answered no you have to wait appointment doesn’t matter we’ll get people ahead of you first I said how long she answered I don’t know her name Sidney and I almost gave up but my daughter insisted to wait more finally they called me in on the hallway a lot of machine on the floor welchair can’t get through nurse room were ac and I asked the nurse let me do urine collections first until you do paperwork he said no then I managed to wait for him and do the process and I came out my advice is this to improve their environment clean fresh air keep enough patients in the room according to the capacity of room and appointment should be taken care first and front desk should be welcome to the visitors we pay for them they don’t do it free always when I cutoff the facility because of staff I got some photos also and the ceiling was missing the cardboard
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June 2025 by Madame Defarge
This office exists in another dimension. I’ve been here before, but today there was some kind of leak in the ceiling, and tiles were soaked and covered with brown liquid. Large drying fans were placed all over to remedy the issue, but it meant that—on an 88-degree day in Los Angeles, there was no A/C in the office.
There were large sheets of plastic covering portions of the floor and walls. The manager should’ve just closed the office, but I’m sure that Quest’s corporate office was too greedy to make a patient-focused decision. Who wants to have blood drawn in a non-sterile environment?
I arrived 30 minutes early, which was a big mistake. The Quest app wouldn’t even allow me to check in for another 20 minutes, during which time, I watched a guy enter as a walk-in and get seen while I had to wait until 10 minutes before my appointment time just to check in. (I knew that the guy was a walk-in because a staff member helped him use the kiosk.)
I don’t know why this location draws such a different cast of characters than Tarzana or West Hills do, but both times I’ve been, it looked like everyone had just left the international terminal at LAX and showed up at Quest in Northridge for lab work. That’s not an issue per se, but the decorum is a problem.
One family of six had small children running all over the waiting room while the baby shook her bottle’s contents into mini puddles on the floor. Dad sat there with a goofy grin on his face as mom struggled to care for the unruly gaggle. This pair had another bundle of mayhem in the oven.
A few seats down from the family, a woman shouted into her phone as she carried on a FaceTime call in Spanish. Apparently, she felt her conversation was so interesting that it needed to be broadcast to the entire room.
An elderly man walked over to the door from which patients enter and exit the lab, and he began jiggling the locked door. A staff member, who had accompanied a patient and her family to the exit, opened the door. And—in a gruff voice—the old man croaked out an appeal for assistance in Farsi, but the staff member pointed him back to the row of seats. As he shuffled back to his seat, an aging Korean couple shuffled over to the kiosks while fussing with each other.
One of the toddlers from the large family zipped out of the waiting room, and the eldest girl—a pre-teen—zoomed after the tot while mom ordered the remaining toddler to sit in Arabic.
Just as the walk-in guy—wearing a sombrero, cowboy boots, a plaid button-down shirt, and jeans—was called; a young woman clad in scrubs, carrying a biohazard bag, plopped down into a chair across from me.
Finally, several minutes later, a tech came to the door and called my name. That’s when “biohazard bae” jumped up with her bag and began having a chummy conversation with the tech as they entered in front of me.
Once inside, I settled into the lab chair; then the tech informed me that my doctor’s order was not in the system, and she gave me time to step into the next cubicle and call my doctor’s office to have the order sent over.
However, while I was on the phone, the feral toddler from the reception area ran into the cubicle, and the chronically pregnant mom pursued her, at which point I’d had it. Even though my doctor’s assistant said he’d send over the order asap, I got up and left. My last kilojoule of patience had been exerted. The 3-ring circus was over for me.
After all the time I had wasted, all I could think was, “How dare this Quest office fail to provide complimentary parking!” Considering how much patients are expected to endure here, it’s treasonous to make us pay for our own torture.
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June 2025 by Rebeka Vardanyan
The worst service ever
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June 2025 by Liz Stephens
Excellent service
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June 2025 by Marina Kartashyan
Literally the worst Quest in the valley.
I came 10 minutes late from my appointment because there was no parking around whatsoever, and their elevator is sllllooowww, and they did not take me saying I am late! I had to come back and I was sitting in the waiting area for 20 minutes, they literally called everyone but me, saying I HAVE TO WAIT. This place is a joke!
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August 2024 by David Garlick
These guys are professional and efficient- in and out but without the fries!
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August 2024 by Ahacool Kim
Quest is conveniently located in San Fernando Valley, but finding the office on the 6th floor can be challenging.
The automated check-in machines make the process quick, but it's not ideal if you don't have an ID, such as for kids. Older people may also find the machines difficult to use.
Unfortunately, there's no one at the front desk to assist, and it would be helpful if there was a bell to call for assistance.
Parking is available in the garage, but it's not free. Hoping for some improvements in these areas.
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August 2024 by naveed bsr
Worst service ever I was keep calling 20 time to make appointment no one available to help
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August 2024 by Daryl Lemick
I was a walk in. I never moved up on the list for 2 1/2 hours! After going back to cancel my walk- in, I was given a time of 12:30pm, a half hour later. However, I didn't get called in until 1:10pm. Walk-in should be seen, like every 15 appointments or one every 20 minutes. This was such poor customer service. As I was fasting since 10pm the night before, waiting to eat after 1:30pm messed up my blood sugar and affected me physically. Also, the person who did the blood draw, left me with a large hematoma.
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August 2024 by Mark Madrid
The best stickers.
