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January 2020 by Ron B.
Need to double check what they input for the deposited amount. We all make mistake but an apology if given makes one recognized the mistake to correct it.
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August 2019 by Toni M.
I've been with them for 4 yrs and recently I had bank fraud had to close my account and reopen a new one. Since I've opened the new account it's been a nightmare! My payroll checks have holds on them. One of the tellers told me I had to let them place the check on hold so their system can recognize it and clear it. So I did and the 2 day hold was a 5 day hold. Next pay period I go to cash my paycheck and told I can have a portion of it and the remainder broken up into 4 days! WTF!! Then She suggested I go to another branch because their manager isn't in to override it. So now I don't have access to my funds because your manager has a day off!! Wasted my lunch hour and time! This branch is slow! This branch SUCKS!!!!
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August 2019 by Sunshine P.
They always have 30 ppl in line and only 2 tellers! Hire more people! This honestly doesn't make any sense, everytim I come here the lines are LONG with only 2 tellers. #DoBetter
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May 2019 by Drew T.
Citibank is my new favorite bank. Let me tell you why. I strongly urge all of you to be more aware of your checking accounts. Many major banking institutions have legal policies that allow them to REORDER your transactions; so that even if you have purchased something with enough funds to cover it at the time, if that particular business takes more than a day or two to post it; the funds will reverse back to you; & then draw out randomly at some point in the future, thus potentially causing an overdraft. This is downright absurd, & something Citibank does not seem to participate in! This location in particular is very well-lit; safe. I do not believe there are indoor ATM's available after business hours ; so be prepared to use the exterior walk-up ones , in the evenings. There is also no receipts or other miscellaneous trash thrown about; like you will find in other areas. The staff here do take a great deal of pride in their work, for certain. This bank also does not seem to tolerate any form of solicitation on or near the premises; thus my general feeling of safety , even while coming after hours. I love my bank!
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April 2019 by Tonja B.
Beware of this branch/bank its a total nightmare to get your own money. I am trying to cash a check that came from Citi Bank itself and I am being told to have a seat so they can verify the check. The check is clearly wrote out to myself and my 16 year old daughter which my daughter and I are both present with 2 valid forms of ID. Not to mention this bank only has 3 locations that cash checks for non-members. I have never ever had a problem cashing a check. I have been here at this beach now for a hour and a half. Several customers has walked out this bank very upset. You should not have to be forced to open an account with this bank. The bank is a joke it's very dirty and the staff is very unprofessional and rude.. Go across the street to Chase if you need to open an account. This bank is the worst
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September 2018 by Patrick B.
Patrick *********** ********************* Glendale, CA 91226 Tel. 626 *** ***** September 12, 2018 Mr. Michael E. O'Neill Chairman CitiGroup 388 Greenwich Street, 38 th floor New York, NY 10013 Dear Mr. O'Neill: Customer A/c # 730 ********* I write to request your help! I have been a customer of Citibank for over 26 years. Three weeks ago, I tried to open an account for my sole proprietor business, **********************. This business had an account with Citibank but it was closed about a year ago. Above and beyond the visit to your bank to open the account, I visited the branch three times over the past three weeks to try to determine why the account had not been cleared to open. Today, in exasperation, I visited the branch for the fourth time. After waiting over 40 minutes for some assistance and to no avail, I decided to withdrawn all but $100 from my personal account. I was prepared to walk out of the bank with cash of $******. In lieu thereof, the cashier undertook to give me a cashier's check. I request your help, in my circumstances, do you believe that my actions were warranted? Thanking you, in anticipation, of your thoughtful consideration. Yours truly, Patrick * ******** PS If and when an answer is received from Citibank, that would be posted here, too.
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July 2018 by BabyMonster Y.
I love Citibank. I've been with them and have been coming to this branch for years. But lately, the wait has been horrible. The last 4 times, I have had to leave because there will be only 1 teller/window open. Plus the more recent tellers are not friendly or customer-oriented. Am now going elsewhere.
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March 2018 by Eddie P.
Trash !!! Bank they will close your account without notice go to BOA or chase You've been warned :)
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February 2018 by Berenice S.
Horrible the teller manny not really as attitude but thinks he knows it all. This person needs customer service training. I've never had that problem at Cerritos I should have gone there.