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July 2024 by Zoe Matheson
Elijah was extremely helpful & patient setting up my new iPhone. I ended up having to go back the same day due to an error of my own & he was not bothered fixing the issue.
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May 2024 by Diane Blalock
I had an upgrade available for my iPhone and wanted to be able to ask all of my questions and see the phones. Tyler assisted me and was incredibly helpful, knowledgeable, and patient. Elijah, the assistant manager, and Ismael were also both very helpful and friendly. They made me feel at home and every single question of mine was answered. They all provided excellent customer service! I highly recommend this store because of Tyler, Elijah and Ismael!
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March 2024 by VICTOR DIAZ
8 months later and still working on my account because they add a line that never gave me and one of the phones i trade is nowhere to be found and not getting credited for that.
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November 2023 by D K
Everyone was very helpful at this store. Just be careful and check your bill. When trading in for a new phone I was newly signed up for Protect Advantage and the NextUp installment plan, an extra $10/month in fees, without opting in or being told about either. They were helpful with removing the fees after a couple of calls, but I wonder how many people pay these unnecessary monthly fees without their knowledge.Editing down to 3 stars: A few weeks later, they also would not take my trade-in phone for a $800 statement credit. I had 30 days to do so after purchasing my new phone, and went into the store on day 30. I was told to call customer support as they said day 1 of the 30 days started the day I activated my new phone, not the day after. I did call customer support and was told they should have taken it in the store as it was still valid on day 30, as I had thought. Had to go to the Corte Madera store to turn in my old phone for my $800 statement credit. What an unnecessarily painful experience.
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November 2023 by Erin Casey
This store has excellent customer service. I particularly was impressed by Ilaitia Havili. He spent precious time setting up my phone accounts and did not charge me for his time. If only everyone was this generous, the world would be a better place.
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November 2023 by Monique
Great service very nice staff!!
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October 2023 by Sarah J.
I now understand why they have 2 stars. Jonathan said right in front of me that he isn't going to end his lunch early to assist an employee that needed him- to assist me. We all think this but you said it right in front of me? Just not classy.
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September 2023 by Marc
5 your salesman Clem was excellent his patience and professionalism with my 93 year old father was a breath of fresh air customer service that I thought was in the past when we walked out of your store my father his 87 year old girlfriend and I had smiles on our faces and all agreed that guy Clem was great ! Ps I have never written a review in my life but your salesman Clem deserves it ! Thanks again Clem !! The Davantes family
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September 2023 by Geo M
Ilaitia, The store service rep at the Novato CA. store was extremely knowledgeable and very helpful.I was not the average customer.I had a difficult problem porting my phone number from a very large business that had ATT, but over the week, my number had been partially split off to Verizon. This proved to be insurmountably difficult to other technicians from verizon over the previous 7 days.Ilaitia, Although not a corporate care representative, still managed to completely help me and not send me away to another, like Verizon did.Ilaitia, was extremely helpful. He connected with a corporate care representativeand between them, they were able to get all of my difficulties resolved in minutes. I'm now on my own account, with my own phone, that is not split between carriers.Many, many thanks to Ilaitia at the Novato AT&T care center.
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July 2023 by Dia Guaraldi
Great Service
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July 2023 by Fritz Pointer
Kalli was patient, informative, and knowledgeable
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July 2023 by Ede Pankrat
Kalli was very competent knowledgeable and friendly
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July 2023 by Curt Smith
The service I received here was great, Elijah helped solve a lot of issues for me and I would highly recommend this store to anyone.
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July 2023 by Dianna McGrath
Kalli was very helpful when in lost my phone. She is knowledgeable and very friendly. I appreciate the customer service.
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July 2023 by jimmy khaled
Just left the AT&T store great customer service Edgar was a great help and Cali was just amazing with a great smile and also great customer service as well . That’s gonna be my store from now on .
