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July 2024 by Amit Kumar
Give Judy a raise!! Extremely helpful, patient and super attentive. Did not take even a minute before she impressed us with her wonderful customer oriented skills. The hotel itself is well maintained and great for short term stays. The breakfast was simple but plentiful. Definitely get the cookies in the evening from the front desk.
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June 2024 by Sharen March
Friends stayed 2 nights, enjoyed the pool, jacuzzi, grill !!!!, near my home! The grill was cool. And the clerks seeing I use a cane and pull a little wheeled carryon, took care to autoopen the doors for me. Fairly good Perry's cafe, and bar nearby, short walk. They liked their room. I recommend it for wine country visitors, coastal visitors. For relaxing. And free breakfast provided, Best Western Plus style.
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June 2024 by Victoria N
Most staff are very helpful and kind. The receptionist, I think Judy, was not. Rooms seemed overall clean but they do have spiders in the room since they're surrounded by nature.
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June 2024 by Frank Bigelow
This is a great facility for either staying for a night or a conference.
Rooms: Nice rooms
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June 2024 by Coleen Rogers
I rented a conference room for a legal proceeding. All the employees were super friendly and helpful! One of the housekeeping staff offered to help me carry my equipment without me even asking for help. The lobby, pool area, breakfast area, and conference room were very clean. I will definitely be using Novato Oaks Best Western Plus every time!
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June 2024 by Dan Reeves
Stayed here with our kids while in town for a wedding, had the family suite. Beds slept great, staff was excellent, location as far as distance to other towns and as great.
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June 2024 by Mike Kansa
The whole staff, the rooms, the atmosphere, the location, the restaurant. Normally I wouldn't leave a review for a "chain" hotel like this, but I wanted to give a shout out to Sabara (and the whole front desk staff), the breakfast staff, the house cleaning, everyone. The main problem is, the more good reviews this hotel gets, the harder it's going to be get a room there when I need one, ha.
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May 2024 by Matt M
During our recent trip to North CA, we stayed for a couple of nights at the BW+. Having visited the area three times this year and stayed at different hotels, we were pleasantly surprised by the quality of this hotel. The rooms were spacious and the view was stunning, but what really stood out was the hospitality and friendliness of the staff. Additionally, the hotel was extremely clean and well-maintained. If we ever visit the area again, we will definitely choose to stay here.
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April 2024 by Penny F
I also think your housekeeping and maintenance staff should receive just as much accolades. The rooms were extremely clean, everything in the room worked. During our stay, I didn't hear the other rooms being cleaned. The lobby and coffee machines were immaculate.
Rooms: Beautiful rooms and the nicest people. Warm and inviting lobby.
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February 2024 by Karrah Kelley
I ended up staying here the night before and after a backpacking trip in Point Reyes. I must say this is a beautiful hotel to walk into and the customer service is on point.My first night I was upgraded (based on availability) for becoming a member (it's free). It was a wonderful stay. After my backpacking trip I requested a bathtub instead of an upgrade. She allowed me to view the room and said if I changed my mind she would move into an upgraded room. The room still looked lovely and my joints were sore from backpacking so I kept it to have that soak in a tub. However, it was at the end of a hallway and so the door was super loud and I could hear people's footsteps above me very loudly, like stomping in the middle of the night - maybe it was from the stairs idk but it was awful. I think I will take the upgrade again next time as the bath wasn't as relaxing as I'd hoped. I have a huge tub at home and forget how small normal tubs are lol.They have fresh baked cookies in the lobby at 7pm and if you forget little items they have them for free at the desk which came in handy because I wasn't planning on the hotel when I originally packed for this trip so they provided me with a real toothbrush and even a razor and q-tips.They have a restaurant nearby that provides room service. The menu looked good but it was closed on Monday night which is when I stayed after my trip. I was able to order from Boca Pizzeria which had a full menu, not just pizza.I was able to make a couple requests and they came through efficiently, like utensils and a glass because the door-dashed utensils were too flimsy for my meal. They were quick, friendly and knowledgeable. I'm sure if I wanted to switch rooms in the middle of the night they would have helped me.Oh and the full breakfast was killer! Real food not just pastries. Perfect for pre and post backpacking. I will stay here again each time I make the trek the Point Reyes since it's a long drive for me. Great find!I don't usually leave reviews but I certainly rely on them so I'm trying to get better at leaving them.
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January 2024 by Caleb Owolabi
Pleasant stay and excellent customer service. I look forward to returning on my next visit to Novato, CA.
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January 2024 by Anthony Radford
I really liked this place. There are some downsides like it’s a bit dated. We had a room that faced on the to freeway and the sliding glass door to the patio was thin and about 30 years old. But it’s a friendly safe place with a great price. It’s quiet and safe and the breakfast was really good.
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January 2024 by Kathy Karnitz-Buteyn
The staff was friendly, helpful and provided a room with a beautiful view of the trees and
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January 2024 by Aimee Shimizu
The service here is absolutely lovely and the complimentary breakfast is very well maintained. The scrambled eggs in particular are very tasty.
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January 2024 by Davecan
Super nice place! But we just had an incident where there seemed to be a person( living permanently) in one of the rooms! They felt the need to tell us we were sick humans for going fishing!! The person was extremely rude and inconsiderate. We were minding our own business walking to our room when he approached us coming out of his room when we had this confrontation. But the hotel and staff is top notch! But the person LIVING there is not what you want for a business!
Rooms: Super nice!
Safety: Not sure about safety of the person that was living in the hotel
