Mattress Firm Novato is committed to providing customers with the best sleep experience. Their Sleep Experts undergo over 200 hours of training to create customized solutions, including mattresses, bedding, and essentials. Customers can shop confidently with the Love Your Mattress Guarantee, which offers low prices on top brands like Sealy, Tempur-Pedic, Sleepy's, and Serta. The store also provides convenient delivery and a 120-Night Sleep Trial to ensure customers find the perfect mattress. Customers have consistently praised the excellent service at Mattress Firm Novato. One customer, with the help of Herman, had an exceptional experience, describing him as extremely knowledgeable and taking the time to explain the differences between mattresses without any pressure. Another customer, assisted by Janey, had a positive online and in-store experience, finding the perfect mattress for their needs. The sales staff at Mattress Firm Novato, including Bill and Nick, have been commended for their helpfulness, dedication, and patience in meeting customers' expectations for price, comfort, and a smooth purchasing process. Delivery personnel, such as Manuel, have also been praised for their professionalism and kindness. Overall, Mattress Firm Novato provides a seamless customer experience from start to finish.
We had an excellent experience purchasing beds at Mattress Firm Novato. Our salesman Bill was knowledgeable, friendly, took the time to listen to our needs and patiently showed us a variety of matresses while explaining the differences and attributes.
June 2026
I heard about the sale from Bill Kraft on Facebook. We have needed a new mattress for years! I finally convinced my husband to get one. Bill helped us through the process and now we have a Proturpedic Elite mattress being delivered on Saturday!! Thank you, Bill Kraft!!
June 2026
I had a great experience at Mattress Firm in Novato today. I was shopping for a new bed & the staff was wonderful. They helped me find exactly what I was looking for. They were very kind & patient.