NAPA Auto Parts serves the Novato area with over 6,000 stores and 16,000 AutoCare centers. Customers can shop online, use curbside pickup, delivery, or visit the store. Reviews highlight quiet, friendly staff who say, “how can I help you,” and are helpful and knowledgeable. Many customers praise the great prices and quality parts, especially for trucks, cars, farm, and marine vehicles. Staff members are described as personal, attentive, and confident, never steering customers wrong and offering extra help, such as choosing oil or headlight lamps. Staff installed wipers in 30 seconds, saving time compared to DIY videos. Employees sometimes go the extra mile, explaining AC systems or providing refrigerant recharge in minutes. Customers trust the store for reliable, highest quality parts and appreciate the service that makes them feel supported. NAPA’s mission is to keep the motor running, and the community sees it as a valuable, dependable local business.
Their inventory saved my ass. They had what I needed the day I needed it at a good price. Friendly staff!
March 2025
This is where quality and customer service exceeds consumers expectations.
Oakland Napa gave me defective filter & my job was near Novato, gentlemen working inside exchanged filters no questions asked. Highly recommend their service
October 2024
great store, they always have what I need. Yesterday the store employee took a lot of time to correctly open my key fob and change my batteries for me. They are always willing to look up the make and model of my car to insure the correct purchase.
