Pet Food Express in Novato is consistently praised for its friendly, welcoming, and knowledgeable staff who provide excellent, top-notch customer service. The team is always helpful, offering accommodating service and valuable insight, especially when customers need suggestions or cannot find items on the shelves. This location is described as having the best selection of everything needed for pets. A key feature is the self-service dog wash, which is noted as being clean and well-equipped with excellent water pressure, the right amount of suds, and plenty of available water collars to borrow. Dogs appreciate the free treats offered after a bath. The store also provides comforting amenities like elevated dog scales. While the store generally has a great inventory, some specific items can occasionally be out of stock. The staff proactively manages merchandise, sometimes keeping certain products off the floor to prevent theft, ensuring they are available upon request. The overall experience makes it feel like a beloved local shop rather than a chain, supported further by occasional VIP vet services.
Great store with great staff. Especially the assistant manager Shelly!
January 2026
We love getting our pet food here. We have a cat and dog and they are both picky eaters. We are able to get different items for them here that they like.
I love their variety and they even have so many great freeze dried options. The staff is super helpful and passionate about the best products
October 2025
Great store... help is very knowledgeable and friendly
