Pet Stores in Novato, CA

“We stopped by Pet Food Express on Diablo Avenue looking for a specific dog food for our finicky puppy, and while we couldn’t find it on the shelves after a few minutes of searching, the experience turned out to be a great one. A friendly gentleman who had warmly greeted us at the door immediately came over to help, checked the racks himself, and confirmed it was out of stock. Rather than just leaving it at that, he offered to call another nearby location to see if they had it available.

He asked us to wait while he personally called to confirm inventory so we wouldn’t waste a trip, and once he verified they had it, he even asked them to hold a bag for us until we arrived. That level of follow-through and genuine care is rare. The store itself was clean, well-organized, and easy to navigate, but what really stood out was the customer service. It was thoughtful, proactive, and exactly the kind of experience that earns repeat customers.”

“After stopping at another nearby Pet Food Express and finding out the specific dog food we needed was sold out, the staff there kindly called this Nave Drive location to confirm it was in stock and asked them to hold a bag for us. We arrived about 30 minutes later, and sure enough, it was waiting at the counter with our name on it. That kind of coordination saved us time and made the extra drive completely worthwhile.

While we were there, we picked up a couple of additional items, and the associate helping us was extremely friendly and attentive. She walked us to the right sections, answered our questions, and made sure everything we selected was exactly what we wanted. We were in and out in less than twenty minutes, fully stocked and ready to keep our little furry friend happy.

The store itself is clean, well-organized, and easy to navigate, with clearly labeled aisles and a good selection of food, treats, and essentials. Parking in the shopping center is convenient, which makes quick stops easy. Overall, this location stands out for its efficiency and genuinely helpful customer service.”

“Great fun help, but inventory too often nonfulfilling. Despite the mainly meager inventory, I got some true expert help for the right chew toy for my chewy teething puppy.”

“Hello. This is my first time visiting and Lilly made it a great experience. My dog struggles with joint and diet issues and she provided us with great options. Definitely will be returning in the near future.”

“Plenty of pet foods and supplies for all types of animals. A wide variety of fish available in the aquarium area. Some snakes, birds, hamsters and guinea pigs available to purchase as well. Staff was friendly and helpful.”