Public Storage in Novato offers a convenient and welcoming storage solution. Customers can reserve a space for free with no commitment, and the online eRental option allows for easy access to storage units upon move-in. The facility is noted for its cleanliness and well-maintained environment. The manager, Sara, receives high praise for her outstanding customer service, being described as friendly, professional, and accommodating. Many customers appreciate her assistance with their accounts and moving needs, often going above and beyond to help. While some wish she could be in the office more often, her dedication to providing excellent service has made a positive impression on many families who have rented multiple units. Overall, Public Storage in Novato is recognized for its quality service and commitment to customer satisfaction.
I have had my storage unit here for many years. Josephine was outstanding, professional and courteous in helping me obtain another unit. Sarah has also been very helpful in the past. Thank you.
June 2026
Josephine is a great member of p.storage always helping in very kind way and professional service. Thanks for all.
April 2026
Great service by Josephine 300 rush landing, Novato ca
