Public Storage in Novato offers a convenient and welcoming storage solution. Customers can reserve a space for free with no commitment, and the online eRental option allows for easy access to storage units upon move-in. The facility is noted for its cleanliness and well-maintained environment. The manager, Sara, receives high praise for her outstanding customer service, being described as friendly, professional, and accommodating. Many customers appreciate her assistance with their accounts and moving needs, often going above and beyond to help. While some wish she could be in the office more often, her dedication to providing excellent service has made a positive impression on many families who have rented multiple units. Overall, Public Storage in Novato is recognized for its quality service and commitment to customer satisfaction.
Sara in the office is so helpful and knowledgeable. She made the experience a delight! Wonderful clean safe location too.
September 2026
Sara?? is the most intelligent, beautiful employee that I have ever met. She was absolutely stellar in her rental process. I can not recommend this facility more simply because of Sara.
September 2026
Sara is the most amazing woman ever public storage is lucky to have such an awesome employee
