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June 2025 by Allen Ajello
I had a difficult corporate problem and while they couod not help me, Tavion and his coworkers quickly got me the information I needed to contact the corporate office.
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June 2025 by Lisa b. Hammond
Daniel F. absolutely was outstanding with exceptional service
multitasking with multiple customers with account and device issues in a crowded and distracting store
store #S171 Oakland California
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June 2025 by Kia Hamilton
Daniel was extremely rude and agressive. Trying to force me to pay for the 17 $ protection and insinuating that the phone I order could be damaged before I even get it and that it would be my responsibility. He then proceeded to have a attitude asking why I wanted the 15 pro max instead of the 16 and then being rude when I asked to have the phone shipped
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June 2025 by Oakland Citizens
They illegally store a dumpster on Lakeshore, which blights our neighborhood and attracts rodents.
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June 2025 by Sue Ruma
I had an appointment at 2 PM to upgrade my phone. Been an AT &T customer for about 40 years. It took an hour to get help and then it was a person just off disability who had to borrow someone else’s “code”. One person went to lunch as I came in. Haven’t seen her in an hour. Seems to be only one person working. Why do they even have appointments?
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June 2025 by Batkhuu Batsaikhan
Its 7:43pm on Friday but they are closed even schedule says 10am to 8pm
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May 2025 by Carlos Gonzalez
Super helpful. Got me set up with a new phone quickly and even saved me some money by reviewing my account. The sales rep pushed some upgrades without pressure, I declined. Great store.
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May 2025 by Joelle Boismenu
It took over an hour and 1/2 to get help. The environment is not sensory friendly. Loud music, strong air freshener aroma, and fluorescent lights 😒
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May 2025 by Yannell Selman
Sydnee and Rob were wonderful in helping me navigate a complicated phone upgrade. They advocated for me and took their time to ensure I had the best possible support. They were also flexible with me given that I had a small baby with me! Thank you!
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April 2025 by Michelle Lew
Daniel was very knowledgeable and went out of his way to help me. He stayed in for his lunch break to make sure I was done setting up my phone.
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June 2024 by Courtney McCulloch
Saul was awesome! Quick efficient very professional. I was in and out!
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June 2024 by Rachel Feher
TURN DOWN THE MUSIC PLEASE!!!! It’s like 1000% too loud in here. No one needs music blasting at an ATT store. The staff (Saul helped us) is great and helpful, but this music is unforgivable.
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June 2024 by Zak Auerbach
The staff here are super helpful, but oh my god the music is SO loud. We asked the guy helping us “hey can you turn it down?” And he was super apologetic but apparently it’s set by corporate!? If they turn it down it gets automatically turned up? It feels silly to complain about but given you might end up waiting a while while you’re being helped it’s genuinely annoying and uncomfortable. Turn the music down??? I’m not here to be in the club, I’m here to get my phone number updated.
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June 2024 by Don Asr
Ruby, John Daryle and everyone else at this location were SUPER helpful and professional... thanks so much!!!
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June 2024 by Chris Hwang
Highly courteous and helpful. Thanks!
