Courtyard Oakland Downtown is a well-run hotel with a friendly and accommodating staff, according to the reviews. The staff, including the front desk agents and the General Manager, have received mixed feedback. While some guests praised the exceptional service and care provided by staff members like Kenya, Faith, and Ameeka, others noted concerns about the General Manager's unpleasant behavior towards guests. The hotel offers clean rooms and decent food, but the location can be noisy, and there are some safety concerns. Overall, the hotel seems to provide a mixed experience, with the excellent staff service being a standout feature.
Upon checking in Amber was extremely kind and helpful. Explained all the amenities of the hotel as well as where to locate them.
May 2026
This hotel is nice gem! Customer service was 10000/10. Shoutout to Amika and Doroda for being so kind and professional! It really makes a difference when the team is welcoming at any hotel. The room was spacious and quiet. I’d stay here again.
March 2026
A good option to go to RSA with cheaper prices. Close to BART, so moving there is easier.
