Enterprise Rent-A-Car in Oakland, CA, offers an excellent rental experience with a wide range of vehicles and flexible options. Customers appreciate the friendly and accommodating staff who provide calm and courteous service, even during busy times. One notable employee went above and beyond to find a customer an SUV when none were available, exemplifying outstanding customer service. The team is professional, knowledgeable, and works well together, ensuring effective communication and problem-solving. While most reviews are positive, one customer mentioned that the smallest car reserved was too small for comfort. Despite this, the overall sentiment is that the staff at this location is dedicated to making the rental process easy and stress-free. However, some customers noted an unpleasant smell at the location, which they felt detracted from the otherwise satisfactory experience. Overall, customers recommend Enterprise Rent-A-Car for its great service and willingness to help.
The staff was really efficient, friendly and helpful. I arrived an hour early and they were very accommodating. Wish renting was always a breeze like this.
February 2026
Had my car stolen and have needed a rental off and on for the past month and every time I’ve come in to this location I have received excellent customer service from every rep, without exception. The cars are always spotlessly clean as well!
February 2026
We have used Enterprise fur several years and have always had a great experience. Kenneth Boozer, Kevin Pete.
